Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Esther Joseph

Miami,FL

Summary

Results-oriented Customer Success Professional with over 5 years of experience providing customized solutions to customers through a consultative approach to sales and enablement. Skilled in delivering attentive customer service, increasing retention, and fostering long-term, strategic relationships. Adept at cross-functional collaboration, CRM management, and leveraging data-driven insights to improve customer experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Compass Education Group
07.2023 - Current
  • Oversaw the scheduling and confirmation of speakers for numerous public speaking events annually.
  • Created and updated WordPress websites.
  • Set up and manage online/Zoom events.
  • Maintained accurate and detailed CP records for each scheduled event.
  • Assisted in coordinating the shipping and receiving of event materials.
  • Communicated promptly and professionally with school counselors regarding event scheduling, planning, and follow-up.
  • Processed and uploaded event recordings to appropriate platforms within 24-48 hours after each event.
  • Sent timely follow-up messages after events, providing resources to hosts, registrants, and attendees.
  • Created individual files and reminders for attendees requesting follow-up within 24-48 hours of events.
  • Offered tailored event support for speakers as needed.
  • Managed the upkeep of school and counselor records.
  • Developed and maintain mailing lists for the Guide.
  • Oversaw Compass’s participation in professional conferences, including handling registration, booth reservations, materials, and travel logistics.
  • Ensured consistent communication language across all public-facing materials.
  • Collaborated closely with the second ACE to ensure smooth and efficient event planning.
  • Assisted with other administrative duties as needed, such as answering phones and managing email inboxes.

Senior Marketing Manager

Bed Bath & Beyond
12.2021 - 07.2023
  • Developed and oversee the strategic direction of integrated marketing campaigns across all channels.
  • Ensured alignment with the company’s brand vision and long-term goals.
  • Led a team of marketing managers to execute high-impact initiatives.
  • Analyzed data to optimize marketing campaigns for better performance.
  • Collaborated with cross-functional teams to drive business objectives through cohesive messaging.
  • Managed marketing efforts across digital, social, email, and paid channels.

Cruise Sales Consultant - Team Lead

The Hiring Method, LLC
01.2020 - 11.2021
  • Used consultative sales skills to provide personalized travel recommendations.
  • Managed new website leads and inbound sales calls.
  • Followed up with past clients to secure repeat bookings and upsell additional travel services.
  • Utilized booking tools to research and craft custom travel plans.
  • Met and exceeded sales targets while managing activity levels.
  • Used Salesforce to track client interactions and manage sales activities.

Education

Bachelor of Administrative Studies -

Florida State University
Tallahassee, FL

Skills

  • Skilled in identifying problems, solving them independently, and applying creativity
  • Persistent in gathering necessary information for quotes while maintaining professionalism
  • Strong aptitude for mathematics
  • Capable of making sound independent decisions
  • Committed to continuous personal and professional growth
  • Strong sales skills with the ability to clearly explain contract terms to customers
  • Effective verbal, written, and interpersonal communication abilities
  • Skilled in managing communication and anticipating customer needs
  • Excellent at time management, organization, and multitasking
  • Proficient in computer skills, including Windows, MS Word, MS Excel, and MS Outlook
  • Strong customer service skills for both internal and external clients

Certification

  • Customer Success Management Certification
  • Microsoft Office Specialist Certification
  • Salesforce & CRM Training

Timeline

Administrative Coordinator

Compass Education Group
07.2023 - Current

Senior Marketing Manager

Bed Bath & Beyond
12.2021 - 07.2023

Cruise Sales Consultant - Team Lead

The Hiring Method, LLC
01.2020 - 11.2021

Bachelor of Administrative Studies -

Florida State University

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Esther Joseph