ESTHER KAMANZI

University Health System

11.2015 - 02.2023

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
Work collaboratively with patients, healthcare providers, and patient support departments to ensure a high quality of service.
Performed phlebotomy functions within the blood donor center and mobile blood-bank units.
Eased donors’ stress and made the experience as comfortable as possible, which attracted a steady stream of repeat donors.
Coordinated the service center operations, including opening and closing, customer service, and preservation of proper inventory levels.
Serve patients by preparing specimens for laboratory testing; performing screening procedures; utilizing computer and customer service.
Provided excellent customer service during patient interactions and calmed anxious patients with a professional and friendly demeanor.
Provide patient care with compassion and empathy utilizing mandatory customer service tactics as required by policy/procedure.
Recognized customer satisfaction surveys for the highest level of patient satisfaction and exemplary customer service delivery.

Summary