Esther Kendrick
Miami,FL
Summary
Well-qualified professional with strong organizational and customer service skills, demonstrated through experience as a Customer Service Representative and Data Entry Clerk Skilled in resolving account issues, managing high call volumes, and maintaining accurate records. ability to support team operations and deliver excellent service in fast-paced environments.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
Member Service Advocate
Healthspring RX
10.2021 - Current
- Answered questions about prescription drug coverage, verified eligibility, and processed refill or claim inquiries to enhance member understanding and support
- Verified member insurance eligibility and pharmacy benefits to facilitate access to necessary medications
- Managed mail-order prescription refill requests and transfers to streamline member access to medications.
- Checked status of active prescription orders and shipments to ensure timely delivery for members
- Responded to inbound inquiries from members, pharmacies, and doctors to facilitate effective communication.
- Explaining prescription drug co-pays, deductibles, and formulary tiers
Home Health Aide
Port Royal Homehealth
Miami, FL
01.2016 - 06.2020
- Supported clients with daily activities including bathing, cleaning, laundry, meal preparation, dressing, and grooming to enhance overall well-being.
- Aided clients in navigating their homes and transitioning to bed safely to promote independence.
- Maintained cleanliness in living space to ensure safety and prevent falls.
- Engaged clients in friendly conversations to build rapport.
Customer Service Representative
Alorica
Cutler Bay, USA
07.2016 - 11.2018
- Resolved and de-escalated account issues, improving customer satisfaction and retention
- Communicated with customers via phone, email, and online chat, ensuring timely and accurate responses
- Tracked call information for auditing and reporting, ensuring compliance and quality assurance
- Updated customer information to enhance service accuracy and response times
Data Entry Clerk
Miami Dade College
Miami, USA
01.2012 - 07.2012
- Completed data entry, tracked resumes, and maintained applicant tracking system to facilitate efficient hiring
- Screened visitors and directed them to appropriate employees or offices, optimizing office traffic flow
- Maintained clean reception area and lounge, enhancing first impressions for visitors
Clerical Assistant
Miami Dade County Finance Department
Miami, USA
06.2010 - 12.2010
- Coordinated materials for board meetings and staff events to facilitate smooth operations.
- Managed incoming and outgoing calls, recorded accurate messages to ensure effective communication.
- Distributed employee notices and mail throughout the office employee notices and mail around the office, maintaining timely internal communication
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL 02.2000 - 06.2005
Skills
- Healthcare
- Health insurance knowledge
- Benefits overview
- Patient support
- Data entry proficiency
- Microsoft Office proficiency
- Clerical tasks
- Flexible
- Works well under pressure
- Effective communication
- Time management proficiency
- Housekeeping
- Client assistance
- Professional demeanor
- Client assistance
Volunteer Experience
Miami Lighthouse for the Blind and Visually Impaired, 06/01/00, 07/31/06, Volunteer, Florida council for the Metro chapter 28
Timeline
Member Service Advocate
Healthspring RX
10.2021 - Current
Customer Service Representative
Alorica
07.2016 - 11.2018
Home Health Aide
Port Royal Homehealth
01.2016 - 06.2020
Data Entry Clerk
Miami Dade College
01.2012 - 07.2012
Clerical Assistant
Miami Dade County Finance Department
06.2010 - 12.2010
High School Diploma -
Miami Southridge Senior High School
02.2000 - 06.2005