Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esther Lebron

Miami

Summary

Adaptable Personal Assistant offers database management and business communications expertise paired with outstanding communication and time management skills. Tech-savvy individual well-versed in job-related software and staff coordination. Recognized for displaying consistent professionalism and quickly learning procedures and methods. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Receptionists

The USA Boquet Company
09.2017 - Current
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Modified, updated and processed existing policies.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Assisted with medical coding and billing tasks.
  • Talk with customer by phone or in person to obtain information needed to resolve inquiries
  • Correct or add insurance information and request rebills
  • Follow all guidelines and policies for SSC employees , Both general policies and those specific to customer service activates
  • Maintain a courteous and professional attitude with customers and coworkers

Personal Assistant

AC Intergal construction
03.2023 - 07.2023
  • Performed calendar management and scheduling of appointments for the executive.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Prepared documents such as reports, presentations, agendas, and correspondence.

Security Guard

Envoy Air Inc.
09.2022 - 01.2023
  • Conducted daily security patrols of assigned areas.
  • Enforced safety regulations and monitored access control points.
  • Investigated suspicious activity and reported findings to management.

Delivery Driver

Amazon flex
05.2021 - 03.2022
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Kept accurate logs of all deliveries and trips.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.

Front Desk Receptionist

Healthy Smiles
11.2020 - 04.2021
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Explained policies and procedures to visitors.

Education

GED -

Miami Coral Park Senior High School
Miami, FL
09.2012

Skills

  • Report Writing
  • Database Entry
  • Guest Relations
  • Customer Service
  • Multitasking and Organization
  • Customer Friendly
  • Fast Learning
  • Attention to Detail
  • Shipping and Receiving Packages
  • QuickBooks Expert

Timeline

Personal Assistant

AC Intergal construction
03.2023 - 07.2023

Security Guard

Envoy Air Inc.
09.2022 - 01.2023

Delivery Driver

Amazon flex
05.2021 - 03.2022

Front Desk Receptionist

Healthy Smiles
11.2020 - 04.2021

Receptionists

The USA Boquet Company
09.2017 - Current

GED -

Miami Coral Park Senior High School

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Esther Lebron