Esther Lemos
Colton,USA
Summary
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Walmart
Colton, CA
11.2023 - Current
- Maintained a clean and organized work area to promote safety and productivity
- Communicated effectively with supervisors regarding any issues or concerns related to loading operations
- Ensured compliance with company policies and industry regulations during loading operations
- Implemented quality control measures by inspecting outgoing shipments for accuracy
- Maintained a clean and organized work area to promote safety and productivity
Phlebotomy Technician on-call travel
Maxim Healthcare Services
Upland, CA
07.2023 - 11.2023
- Performs venipuncture and skin puncture to obtain blood samples for diagnostic testing purposes.
- Bed side draws in hospital verify patients using zebra hand held device to scan patients identification and testing purposes. Experience in emergency department
- Hematology and Coagulation departments:
- Performs other duties as required
- Responsible for knowing the computer system for accessioning patient orders, results, and other pertinent patient care data. Perform complete accessioning making sure all draws are drawn in a timely matter.
- Performed venipuncture and capillary puncture to collect blood samples from patients
- Properly labeled, documented, and stored collected specimens for laboratory testing
- Maintained a clean and organized work area, including sanitizing equipment after each use
- Verified patient information and ensured proper identification before collecting blood samples
- Communicated effectively with patients to alleviate any fears or concerns about the phlebotomy process
- Collaborated with healthcare professionals to coordinate specimen collection for specific tests or procedures
- Adhered to HIPAA regulations regarding patient privacy and confidentiality at all times
- Performed routine maintenance on phlebotomy equipment to ensure proper functioning
- Demonstrated strong attention to detail when labeling specimens accurately with patient information, date, time, etc
- Worked efficiently under pressure in a fast-paced environment while maintaining accuracy in sample collection procedures
- Utilized knowledge of different types of tubes, additives, anticoagulants, etc., for appropriate specimen collection based on test requirements
- Collaborated with laboratory personnel for timely processing of collected specimens
- Managed multiple tasks simultaneously while prioritizing urgent requests appropriately.
Phlebotomist/Floater/ on-call
Biocorp Clinical Lab, Inc.
Upland, CA
03.2023 - 10.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Phlebotomy Technician
Quest Diagnostics
San Bernardino, CA
11.2018 - 05.2022
- Logged patient information and verified insurance using the Quantum software as well as collecting emails and payments.
- Maintained and organized rooms by wiping down and making sure the rooms were fully stocked, looked for expired tubes on a weekly basis and making sure patients info is protected .
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles and lancets for heel sticks.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Accurately labeled vacutainer tubes with patient names and verify by asking before and after if name is correctly spelled to make sure that there is no name mistakes.
- Processed blood and stored at the correct temperatures .
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
- Attended required training, education with E learnings
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
Phlebotomy Technician
Mindlance Inc staffing with Quest Diagnostics
Perris, CA
03.2018 - 11.2018
- Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.
- Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
- Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
Phlebotomist Technician
Biodata
Rialto, CA
03.2014 - 04.2018
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
Medical Assistant
I Am Medical
San Bernardino, CA
01.2016 - 03.2016
- Interviewed patients and measure vital signs and other pertinent information as required by department. Recorded information in patients medical record.
- Prepared treatment rooms and patients for examination.
- Assisted clinician with care of the patient.
- Ordered and replenishes medical supplies and materials.
- Gives treatments and performs routine laboratory tests as required by department.
- Scheduled appointments, performs clinical tasks and completes appropriate forms as required by department.
- I was responsible for administering medications, including injections.
- I was responsible for cleaning, processing, sterilizing and checking instruments.
- Performed computer data entry functions.
- Performed clinical/technical skills specific by the department.
- Performed other related duties as necessary.
- Customer Service
- Anticipates the customers needs, takes proactive steps to meet those needs, by listening and taking responsibility within scope to ensure issues are resolved.
- Promptly responded to alarms and patient requests.
- Facilitated the customers ability to utilize resources.
- Assure a clean, orderly, and functional work environment.
- Effective team member who is flexible, cooperative, and willing to assist others.
- Managed difficult or conflict situations constructively and seeks appropriate assistance.
- Takes accountability for my own actions.
- Acted as a resource and mentor to new employees, students, and other team members.
- Actively participate in departmental professional development activities.
- Adhere to Attendance Policy.
- Support a collaborative labor-management partnership environment.
Phlebotomist
Foundation Laboratory
Corona, CA
01.2014 - 02.2016
- Data entry, covering to varies sites, verifying insurance, and patient check in.
- Perform routine blood drawing procedures like venipuncture, techniques using standard equipment like vacutainer tubes and sleeves, syringes and butterfly needles.
- Utilize standard procedures for maintenance of positive patient identification.
- Other Duties: Preparing, processing, labeling and storing patient specimens and samples according to departmental procedures for subsequent analysis by Clinical Lab.
- Carefully followed all safety procedures, handle phone calls from patients and doctors.
Phlebotomist
ExamOne
Colton, CA
03.2008 - 03.2014
- Provided phlebotomy services and examinations for insurance companies.
- Collecting medical history, record blood pressures, pulse, ht/wt, collect urine samples, drawing blood, or collecting a saliva.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Going to patients home, work, doctors office or workshop location, or hospital or in the field.
- Scheduling appointment, doing online status reports, traveling and shipping specimens via FedEx.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Performed mobile phlebotomy services, traveling to patients' homes and healthcare facilities
- Communicated effectively with patients to alleviate anxiety and provide clear instructions for specimen collection procedures
- Implemented a streamlined scheduling system that reduced wait times for patients
- Recognized for exceptional customer service skills, receiving positive patient feedback comments
Phlebotomist Float
Westcliff Laboratory
San Bernardino, CA
05.2007 - 05.2009
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and heel sticks.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Organized daily work based on collection priority.
- Floating site to site for coverage.
Mobile Phlebotomist
Diagnostics Laboratory
San Bernardino, CA
03.2007 - 07.2008
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Performed bedside tests like bleeding time tests in a acute facilities
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
CNA - Certified Nursing Assistant
Braswells Colonial Care
Redlands, CA
06.2003 - 03.2007
- Provides basic nursing care needs to assigned patients and make visual observations reporting abnormalities in accordance with established nursing procedures and policies. Documents patient observation and direct care information to patients medical records. Take assignments accurately. Works as a team member with assigned RN and other healthcare workers to provide care. Able to organize time and prioritize assignments. Visit each assigned patient at the beginning of the shift/assignment and report observations to R.N.
Education
Medical Assisting -
Mission Career College
San Bernardino, CA09.2015
Phlebotomy - undefined
US Colleges
Riverside, CA03.2007
High School Diploma -
Enterprise Online High
Colton, CA07-2006
Skills
- Office Management (5 years)
- Medical terminology (10 years)
- Medical records
- Blood Specimen Storage (10 years)
- Hospital experience (5 years)
- EMR Systems (10 years)
- Hospitality (10 years)
- Microsoft Powerpoint (10 years)
- Sales
- Microsoft Office (10 years)
- Triage
- Patient confidentiality (10 years)
- HIPAA (10 years)
- Typing (10 years)
- PCR (10 years)
- Customer relationship management (10 years)
- Anatomy Knowledge (10 years)
- Very skilled in geriatrics and pediatrics (10 years)
- Vital Signs (10 years)
- Phlebotomy (10 years)
- English
- Clerical Experience (10 years)
- Child health expertise
- Driving
- Anatomy knowledge
- Specimen collection expertise
- Teaching
- Infection prevention
- Recording Data
- Customer service
- Medical Terminology
- Venipuncture
- Time management
- Medical Billing
- Laboratory proficiency
- Laboratory techniques
- Blood sampling
- Recruiting
- EMR systems
- Medical Scheduling
- Laboratory experience
- Office management
- Phone Etiquette
- HIPAA
- Specimen Collection
- Order entry
- Bedside drawing in acute hospital setting facilities
- Insurance Verification
- Measuring Vital Statistics
- Patient Care
- Specimen Labeling Procedures
- Health education
- Clerical experience
- Laboratory Procedures
- Mentoring
- Front desk
- Quality assurance
- Measuring vital statistics
- Quality Assurance
- Health assessment skills
- Warehouse experience
- Heavy lifting
- Medical Office Experience
- Guest services
- Yardi
- Epic
- Relationship management
- Phlebotomy
- EMT experience
- Computer Skills
- Medical Records
Certification
- CPR Certification
- Driver's License
- Certified Medical Assistant
- Certified Phlebotomy Technician
- BLS Certification
- Pallet Jack Certification
- AED Certification
Languages
Spanish
Limited Working
Timeline
Warehouse Worker
Walmart
11.2023 - Current
Phlebotomy Technician on-call travel
Maxim Healthcare Services
07.2023 - 11.2023
Phlebotomist/Floater/ on-call
Biocorp Clinical Lab, Inc.
03.2023 - 10.2023
Phlebotomy Technician
Quest Diagnostics
11.2018 - 05.2022
Phlebotomy Technician
Mindlance Inc staffing with Quest Diagnostics
03.2018 - 11.2018
Medical Assistant
I Am Medical
01.2016 - 03.2016
Phlebotomist Technician
Biodata
03.2014 - 04.2018
Phlebotomist
Foundation Laboratory
01.2014 - 02.2016
Phlebotomist
ExamOne
03.2008 - 03.2014
Phlebotomist Float
Westcliff Laboratory
05.2007 - 05.2009
Mobile Phlebotomist
Diagnostics Laboratory
03.2007 - 07.2008
CNA - Certified Nursing Assistant
Braswells Colonial Care
06.2003 - 03.2007
Phlebotomy - undefined
US Colleges
Medical Assisting -
Mission Career College
High School Diploma -
Enterprise Online High