Esther Liechti
Chicago,United States
Summary
Dynamic Account Manager with a proven track record at GrubHub, enhancing client relationships and spearheading marketing campaigns with up to 415% ROI. Expert in leveraging Salesforce and Tableau for data-driven strategies, I excel in business development and cross-functional collaboration, achieving a 20% increase in customer value. Skilled in client relationship management and communication, consistently exceeding sales targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager Merchant Accounts
GrubHub
Chicago, Illinois
06.2024 - Current
- Oversaw a portfolio of 1000+ restaurant accounts, ensuring 95% retention rate through proactive relationship building and personalized client strategies
- Increased order volume for mid market restaurant accounts by an average of 20% quarter of quarter, contributing to an overall revenue growth
- Designed and Implemented marketing campaigns with an ROI of up to 415% including promotional budgets and loyalty programs
- Successfully negotiated commission adjustments and upsold additional Grubhub services achieving a 10-15% increase in revenue increase per account
- Delivered swift an effective support, resolving 90% f client inquiries within 24 hours and maintaining client satisfaction
Sales and Service Associate
Alo Yoga
Chicago, IL
11.2023 - 06.2024
Account Manager Mid-Market
JobCloud Inc.
Zurich, Switzerland
10.2019 - 07.2023
- Leveraged data insights to renew contracts for 600 key clients, strategically increasing customer value by 20%, and supporting investment recommendations.
- Developed business with all levels, from mid-management to C-level
- Exceeding sales targets by 10% for the last five quarters, consistently ranking among the top three performers within the team.
- Generated $7M in annual sales for the mid-market in Switzerland, contributing to 20% overall growth
- Increased digital job advertisement sales by 30% for a specific client within the first quarter, fostering a strong client relationship, and adapting strategies based on performance data, leading to a 25% improvement in ROI
- Demonstrated exceptional business development skills by effectively upselling clients with valuable add-on products, contributing to a remarkable 10% portfolio expansion
- Led a marketing initiative to gain brand awareness, boosting market share by 10%
- Conducted company-wide A/B testing training for over 100 attendees, enhancing corporate culture and data-driven decision-making, and presented results in front of management and V
Key Account Manager/Team Lead
NZZ-Media Group
Zurich, Switzerland
09.2017 - 10.2019
- Managed 300 key accounts, generating $10M in annual revenue, predominantly exceeding sales targets, with an average of 105% in objective attainment.
- Executed media strategies for premium brands, increasing brand visibility by 20%, and focusing on consulting companies in their media presence and media planning
- Successfully applied consultative sales expertise by leading the launch of a high-profile luxury brand campaign, concluding in surpassing revenue targets by an impressive 25%
- Led a team of two account managers, acquiring fifty new customers in a quarter, demonstrating effective leadership and sales expertise.
- Conducted an in-depth analysis of sales data, driving the strategic redesign of a fashion magazine, and achieving a remarkable revenue increase of $400,000 within just one year
Assistant to Quality Manager
Aryzta Food Solutions Inc.
Zurich, Switzerland
09.2016 - 07.2017
Commercial Apprentice
Aryzta Food Solutions Inc.
Zurich, Switzerland
07.2013 - 09.2016
Education
Advanced Federal Diploma of Higher Education - Marketing
NBW Zurich
10-2020
Vocational Baccalaureate Diploma - Business Administration
KV Business School
07-2017
Commercial Professional Graduation -
KV Business School
09-2016
Skills
- Client Relationship Management
- Excellent communication skills
- Business Development
- Cross-functional Collaborator
- Account-Based Marketing
- Microsoft Office
- Salesforce
- Tableau
Certification
- Certified Personal Trainer (CPT) at NASM National Academy of Sports Medicine
Languages
English
Full Professional
German
Native/ Bilingual
French
Professional
Websites
References
References available upon request.
Timeline
Account Manager Merchant Accounts
GrubHub
06.2024 - Current
Sales and Service Associate
Alo Yoga
11.2023 - 06.2024
Account Manager Mid-Market
JobCloud Inc.
10.2019 - 07.2023
Key Account Manager/Team Lead
NZZ-Media Group
09.2017 - 10.2019
Assistant to Quality Manager
Aryzta Food Solutions Inc.
09.2016 - 07.2017
Commercial Apprentice
Aryzta Food Solutions Inc.
07.2013 - 09.2016
- Certified Personal Trainer (CPT) at NASM National Academy of Sports Medicine
Advanced Federal Diploma of Higher Education - Marketing
NBW Zurich
Vocational Baccalaureate Diploma - Business Administration
KV Business School
Commercial Professional Graduation -
KV Business School
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