Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ESTHER MARTE

Paterson,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Coordinator

Abound Health
07.2025 - Current
  • Coordinated project timelines and deliverables, ensuring alignment with team objectives.
  • Developed and implemented process improvements to enhance operational efficiency.
  • Managed stakeholder communications, providing updates on project progress and changes.
  • Assisted in resource allocation, optimizing team workload and performance.

Elderly Caregiver

Associated Home Care Inc.
06.2024 - Current
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
  • Completed regular check-ins and progress report for each client.
  • Transported clients to and from medical appointments with safety and efficiency.

Customer Services Rep

RCCA - John Theurer Cancer Center
06.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.



Obgyn Medical Receptionist

Prospect Obgyn
02.2023 - 02.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.


  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.


Education

DIPLOMA IN CLINICAL MEDICAL ASSISTING -

Fortis
wayne
05.2022

High School Diploma -

International High School
Paterson, NJ
06-2019

Skills

  • Customer service
  • Active listening
  • Time management
  • Critical thinking
  • Computer proficiency
  • Microsoft outlook
  • Payment processing
  • emr/ epic
  • Scheduling
  • Documentation
  • Complaint handling
  • Appointment scheduling
  • Quality control
  • Problem resolution

Languages

Spanish
Full Professional

Timeline

Coordinator

Abound Health
07.2025 - Current

Elderly Caregiver

Associated Home Care Inc.
06.2024 - Current

Customer Services Rep

RCCA - John Theurer Cancer Center
06.2024 - 07.2025

Obgyn Medical Receptionist

Prospect Obgyn
02.2023 - 02.2024

DIPLOMA IN CLINICAL MEDICAL ASSISTING -

Fortis

High School Diploma -

International High School

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