ESTHER MARTE
Paterson,NJ
Summary
Hardworking individual focused on delivering exceptional customer service through strong communication and problem-solving skills. Adept at managing customer inquiries, resolving issues, and ensuring satisfaction with methodical approach. Demonstrates solid work ethic by consistently achieving results with minimal errors. Brings relevant experience and skills to succeed as Customer Service Representative.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Services Rep
RCCA - John Theurer Cancer Center
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Obgyn Medical Receptionist
Prospect Obgyn
02.2023 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed patient appointments efficiently, reducing wait times significantly.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
Food Services Aide
St. Joseph's Hospital
02.2020 - 01.2024
- Provide customer service at the counter in the employee cafeteria and catering area
- Operate a cash register to charge out customer purchases
- Prepare and operate tray assembly line for patient feeding Prepare patient meals according to special dietary requirements
Cashier / Waiter
Au Bon Pain at St. Joseph's Hospital
08.2017 - 08.2020
- Wait tables, provide customer service
- Operate the cash register to charge out customer receipts
- Prepare food for guests
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
DIPLOMA IN CLINICAL MEDICAL ASSISTING -
Fortis
05.2022
High School Diploma -
International High School
Paterson, NJ06-2019
Skills
- Customer service
- Active listening
- Time management
- Problem-solving
- Critical thinking
- Adaptability and flexibility
- Computer proficiency
- Microsoft outlook
- Payment processing
- Call management
- Task prioritization
- Scheduling
- Documentation
- Complaint handling
- Order processing
- Data collection
- Appointment scheduling
- Sales expertise
- Quality control
- Lead generation
- Problem resolution
Languages
Spanish
Full Professional
Timeline
Customer Services Rep
RCCA - John Theurer Cancer Center
06.2024 - Current
Obgyn Medical Receptionist
Prospect Obgyn
02.2023 - 02.2024
Food Services Aide
St. Joseph's Hospital
02.2020 - 01.2024
Cashier / Waiter
Au Bon Pain at St. Joseph's Hospital
08.2017 - 08.2020
DIPLOMA IN CLINICAL MEDICAL ASSISTING -
Fortis
High School Diploma -
International High School
Similar Profiles
Maritess FuscoMaritess Fusco
Adult Nurse Practitioner (GI/Thoracic Division) at John Theurer Cancer CenterAdult Nurse Practitioner (GI/Thoracic Division) at John Theurer Cancer Center
Raivelly RegaladoRaivelly Regalado
Receptionist at John Theurer Cancer CenterReceptionist at John Theurer Cancer Center
Jose Maria HornaJose Maria Horna
Construction Assistant at RCCAConstruction Assistant at RCCA