Esther Martin
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hsf
San Angelo, TX
04.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Researched complex billing issues and provided solutions to resolve disputes.
- Explained the consequences of non-payment in a professional manner.
- Analyzed customer financial information and determined appropriate payment plans.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Processed payments over phone and set up recurring drafts.
- Advised delinquent customers on strategies for debt repayment.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Customer Service Representative
ICR
San Angelo, TX
03.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Crew Member
Little Caesars
Houston, TX
09.2019 - 03.2021
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Wiped down tables and equipment, swept and refilled stock.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups and bags.
Education
High School Diploma -
Alief Taylor
Houston, TX06.2016
Skills
- Report Generation
- Product Knowledge
- Consultative Sales
- Inbound and Outbound Calling
- Account Updating
- Microsoft Office Suite
- Positive and Professional
- Critical Thinking
- Reading Comprehension
Languages
English
Professional
Timeline
Customer Service Representative
Hsf
04.2022 - Current
Customer Service Representative
ICR
03.2021 - 04.2022
Crew Member
Little Caesars
09.2019 - 03.2021
High School Diploma -
Alief Taylor
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