Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esther Martinez

Melrose Park,IL

Summary

Detail-oriented professional with experience at TRO MFG, excelling in payment processing and recordkeeping. Proven ability to maintain organized filing systems and ensure timely month-end closings. Recognized for exceptional clerical support and effective communication skills, enhancing team collaboration and contributing to a positive work environment.

Experienced with managing accounts payable and receivable processes efficiently. Utilizes accounting software and Excel to maintain precise financial records and support operational needs. Track record of collaborating with teams to meet deadlines and ensure accurate financial reporting.

Finance professional equipped to deliver accurate financial records and support business operations. Known for collaborating effectively with teams and consistently meeting deadlines. Adept at utilizing accounting software and Excel, with keen eye for detail and commitment to accuracy.

Overview

7
7
years of professional experience

Work History

Accounting Clerk

TRO MFG
11.2021 - 01.2025
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed accounts payable and receivables and payroll.
  • Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.

Administrative Office Assistant

Lube Squad of Illinois, LLC
01.2020 - 03.2020
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
  • Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
  • Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
  • Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
  • Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.


Customer Service Representative

National Vision Center
01.2018 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.

Education

GED -

Wilbur Wright College
Chicago, IL

Skills

  • Payment processing
  • Invoice processing
  • Clerical support
  • Administrative support
  • Recordkeeping
  • File maintenance

Languages

Spanish
Full Professional

Timeline

Accounting Clerk

TRO MFG
11.2021 - 01.2025

Administrative Office Assistant

Lube Squad of Illinois, LLC
01.2020 - 03.2020

Customer Service Representative

National Vision Center
01.2018 - 10.2019

GED -

Wilbur Wright College

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Esther Martinez