Esther McKenzie
Queens,New York
Summary
Dynamic Field Supervisor with over a decade of experience in retail security and 6+ years of inspecting daily operations of security teams across diverse client sites. Expertise in conducting regular site inspections and performance reviews, ensuring strict adherence to company standards and client requirements. Renowned for exceptional interpersonal skills, adept at team leadership, complex issue resolution, and fostering a collaborative work environment. Highly self-motivated and committed to delivering high-quality work, with a proven ability to multitask and operate independently in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Field Supervisor
Sunstates Security
Long Island City, NY
08.2025 - Current
- Supervised field operations to ensure adherence to safety protocols and operational standards.
- Trained and mentored junior staff on best practices and company policies to enhance performance.
Field Supervisor
Watchguard24/7
Long Island City, New York
01.2017 - 01.2025
- Conduct regular site inspections of security officers, facilities, and equipment.
- Trained new officers on equipment use, operational procedures, and incident reporting.
- Monitored compliance with company policies during field operations and activities.
- Conduct regular patrols to identify and address potential hazards.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
Security Officer (SIDA & Escort Certified)
Allied Universal / Sec-Curity LLC
New York, NY
06.2016 - 08.2024
- Enforce TSA and airport security regulations within AOA (Air Operations Area) and secured/sterile zones.
- Monitor and control access points, verifying identification, and preventing unauthorized entry. Escort non-badged personnel in restricted areas, maintaining constant supervision and compliance with escort protocols.
- Identify and report suspicious activities, unattended items, and safety risks in a timely manner and Report Foreign Object Debris (FOD)
- Prevented tailgating and unauthorized access through secured doors and checkpoints.
- Maintained situational awareness in high-traffic environments.
- Monitored compliance with PPE requirements and safety procedures in airside operations.
Central Sterile Processing Technician
St Francis Hospital
Long Island City, NY
01.2021 - 2023
- Sterilized surgical instruments and equipment according to established protocols.
- Inspected and assembled sterile supplies for surgical procedures.
- Operated and maintained sterilization equipment, ensuring compliance with safety standards.
- Collaborated with surgical teams to streamline supply delivery for enhanced efficiency.
Concierge/Front Desk Security Officer
Doyle Security/Con-Edison
New York, NY
2016 - 2017
- Provided exceptional customer service to enhance guest experiences.
- Managed front desk operations, ensuring timely check-ins and check-outs.
- Assisted guests with inquiries, offering information on local attractions and services.
Education
Bachelor of Science - Banking And Finance
2001
Skills
- Fire guard impairment (F01), F02, (F60) (S60) (P15) Osha30 , SIDA/DR Escort
- customer service/conflict resolution
- verbal and non verbal skill
- Interpersonal skills/team player
- Project management tool, micro soft office/excel
- virtual assistant
Timeline
Field Supervisor - Sunstates Security
08.2025 - Current
Central Sterile Processing Technician - St Francis Hospital
01.2021 - 2023
Field Supervisor - Watchguard24/7
01.2017 - 01.2025
Security Officer (SIDA & Escort Certified) - Allied Universal / Sec-Curity LLC
06.2016 - 08.2024
Olabisi Onabanjo University - Bachelor of Science, Banking And Finance
Concierge/Front Desk Security Officer - Doyle Security/Con-Edison
2016 - 2017