Esther Menendez

Dynamic leader with a proven track record at NYC Health & Hospital, Lincoln, specializing in Operations Management and Crisis Intervention. Expert in driving quality improvements, achieving regulatory compliance, and fostering team collaboration. Demonstrated success in enhancing patient services and operational efficiency, with a keen focus on strategic execution and leadership development. Highly skilled Associate Director with background in strategic planning, team leadership, and project management. Strengths lie in communication, problem-solving and negotiation skills that foster strong relationships and drive operational success. Previous work has resulted in streamlined processes, improved productivity, and enhanced employee engagement.

• Associate Director of Healthcare Standards, NYC Health & Hospital, Lincoln, 02/24, Present, Responsible for the strategic oversight and continuous improvement of Quality Improvement (QI) and Performance Improvement (PI) initiatives., Oversees operational workflows, resource allocation, and the development and maintenance of policies that ensure compliance with regulatory standards., Tracks and reports key performance metrics, coordinates departmental meetings, and drives preparations for accreditation.
• Coordinator Manager Level B - Ambulatory Care Division, NYC Health & Hospital, Lincoln, 06/19, 01/24, Oversaw operational activities of several departments, including rehabilitation medicine, pain management, behavioral health, Covid-19 testing site, and Covid-19 vaccination center., Streamlined day-to-day activities by scheduling and delegating assignments to clerical and support staff., Maintained optimum functioning of department budgets, revenues, and resources.
• Patient Representative – Guest Relations, NYC Health & Hospital, Lincoln, 08/15, 06/19, Led administrative staff for seamless operational activities and improved performance., Addressed patient/family complaints, requests, and grievances., Facilitated Joint Commission in decision-making by presenting grievances/complaints and department data.
• Assistant to Chief Executive Officer (Front Desk), Jacobs Nursing & Healthcare Employment Services, Brooklyn, 09/11, 07/13, Managed administrative activities, document review, production schedules, work orders, and personnel/materials requirement., Coordinated program planning and development with the Director.
• Administrative Assistant, Bronx Care @ Third Avenue Medical & Dental Practice, Bronx, NY, 06/08, 08/10

• Training in Quality Improvement (QI) Tools: Learn methodologies like PDSA, Six Sigma, and Lean to drive improvements.
• Healthcare Regulations & Standards: Understand compliance with organizations like The Joint Commission (TJC) and CMS.
• Data Analysis: Develop skills to analyze performance metrics and improve patient outcomes.
• Leadership in Quality & Safety: Build leadership skills to lead quality initiatives and foster a culture of safety.
• Collaboration: Learn to work with interdisciplinary teams to achieve quality goals.
• Risk Management & Compliance: Understand best practices for regulatory compliance and patient safety.
• Certifications: Gain certifications in quality management, such as CPHQ, upon completion.

This training equips healthcare professionals with the tools to drive continuous improvement, enhance patient care, and ensure regulatory compliance.