Esther Mertus

• Greeted patients, answered phones, and managed appointment scheduling
• Verified insurance, collected co-pays, and handled billing support
• Maintained accurate patient records using EMR systems
• Coordinated physician schedules and sent appointment reminders
• Managed office supplies and ensured front desk organization
• Handled patient inquiries with professionalism and care

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.

• Offered friendly and efficient service to visitors and residents, handled challenging situations with ease.

• Greeted guests upon arrival and offered directions to key amenities.

• Addressed inquiries with timely and professional responses via phone, email and in-person interactions.

• Greeted guests upon arrival by providing warm welcome.

• Managed check-in and check-out procedures for guests.

• Maintained accurate and up-to-date records of guest information.

• Utilized variety of organizational and communication skills to drive guest satisfaction.

• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Addressed issues and resolved customer complaints to establish trust and reliability.

• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked with floor team and managers to meet wide range of customer needs.
• Stocked, tagged and displayed merchandise as required.

• Restocked and organized merchandise in front lanes.
• Addressed customer needs and made product recommendations to increase sales.
• Answered questions about store policies and addressed customer concerns.
• Welcomed customers and helped determine their needs.