Esther M. Horowitz
Monsey,NY
Summary
Detail-oriented and dedicated supervisor with over 6 years of progressive experience in home care agency operations. Proven track record in managing HR functions and ensuring compliance while enhancing the coordination of care services. Skilled in multitasking and consistently achieving high-quality standards in patient care, while driving operational efficiency. Committed to fostering a supportive environment that prioritizes staff development and exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Company Director
Horizon Home Care
Monsey, NY
10.2025 - Current
- Analyzed workflows and led efforts to optimize operational processes, resulting in increased departmental productivity.
- Fostered partnerships with local healthcare providers to expand service offerings and improve patient outcomes.
Coordination Supervisor
Horizon Home Care
Monsey, NY
05.2020 - 09.2025
- Coordinated interdisciplinary teams to enhance patient care delivery and operational effectiveness.
- Implemented process improvements, resulting in streamlined workflows and increased service efficiency.
- Managed scheduling systems for caregivers, optimizing resource allocation and reducing response times.
- Monitored regulatory changes and updated internal policies to maintain compliance standards.
Secretary
Royalux Inc.
Monsey, NY
01.2016 - 01.2020
- "Delivered exceptional shopping experiences, driving customer retention. - Managed multi-channel communication, efficiently addressing inquiries via phone and email. - Resolved customer complaints, ensuring satisfaction through meticulous attention to detail. - Maintained organized transaction logs and proactively followed up, gathering valuable feedback to enhance service."
Skills
- Detail-oriented
- Multitasking
- Compliance management
- Payroll administration
- Human resources
- Care coordination
- Staff training and development
- Communication skills
- Audit and quality assurance
Timeline
Company Director
Horizon Home Care
10.2025 - Current
Coordination Supervisor
Horizon Home Care
05.2020 - 09.2025
Secretary
Royalux Inc.
01.2016 - 01.2020