Esther Mickan
Minneapolis,MN
Summary
I am a motivated individual who has the desire to get the job done quickly and efficiently. My passion is building relationships with fellow employees and customers whether that promotes business or simply creates positive experiences. I take this passion and apply it in my leadership and development of myself and others. I strive to grow myself and walk alongside others in their journey of growth.
Overview
9
9
years of professional experience
Work History
Lead Server
The Root Cellar Cafe
New Braunfels, TX
09.2023 - 06.2024
- Check in and check out team as they arrive and close out their shifts
- Delegate tasks and give both positive and constructive feedback to the team as needed
- Communicate with management team about the flow of service, implementation of daily specials, and team dynamics
- Train new servers to be confident and independent servers who add to the team
- Responsible for taking the orders of customers to send to the kitchen and serve when prepared
- Create welcoming atmospheres to grow positive guest relations and create loyal and consistent customers
- Know the menus and communicate them in a descriptive and helpful manner
- Contribute to back of house and front of house organization, upkeep, and cleanliness
- Expedite food on the line to send out to the customers
- Clear and clean tables once customers finish their dining experience
- Help seat guests and create a warm first impression of the restaurant
Server
The Root Cellar Cafe
New Braunfels, TX
06.2023 - 09.2023
- Responsible for taking the orders of customers to send to the kitchen and serve when prepared
- Create welcoming atmospheres to grow positive guest relations and create loyal and consistent customers
- Know the menus and communicate them in a descriptive and helpful manner
- Contribute to back of house and front of house organization, upkeep, and cleanliness
- Expedite food on the line to send out to the customers
- Clear and clean tables once customers finish their dining experience
- Help seat guests and create a warm first impression of the restaurant
Key Lead
Lululemon Athletica
San Marcos, TX
08.2021 - 05.2023
- Responsible for checking in team at the beginning of shifts and setting them up for the day
- Manage educators on the sales floor and inventory teams in back of house
- Build spreadsheets and systems to aid in inventory tracking and processing
- Connect with educators in group settings and individually to offer help in development and career goals
- Educate guests with product knowledge in order to both encourage sales and provide excellent customer experience
- Contribute to back of house organization, upkeep, and cleanliness
- Proficient in assisting with check out and sales
- Create welcoming atmospheres to grow positive guest relations
- Track product consolation shipments and process received inventory.
Educator
Lululemon Athletica
San Marcos, TX
10.2020 - 08.2021
- Educate guests with product knowledge in order to both encourage sales and provide excellent customer experience
- Contribute to back of house organization, upkeep, and cleanliness
- Proficient in assisting with check out and sales
- Create welcoming atmospheres to grow positive guest relations
- Track product consolation shipments and process received inventory.
Leadership Development Resident
Woodsedge Community Church
01.2019 - 07.2020
- Participated in college-level Bible classes in order to grow my knowledge of my area of work and to further understand my motivations for working in a church
- Grew in leadership in the areas of team dynamics, organization-wide communication, and leading from a stage
- Organized and led worship for 3-5 services every week
- Led teams of anywhere from 2-10 musicians for musical productions
- Provided help and support to any area of ministry that needed it.
Catering Server
Levy Catering
College Station, TX
09.2015 - 01.2016
- Served and handled food and drinks at catering events held at Texas A&M University
- Implemented set-up and tear-down for various viewing boxes at the Texas A&M football stadium for home games
- Encouraged positive attendee experiences by providing help and clean, efficient service.
Education
Bachelor of Arts - Psychology
Texas A&M University
06.2024
Skills
- Team leadership
- Guest relations
- Resourceful and Reliable
- Extremely organized
- Positive Demeanor
- Liquor, wine, and food service
Timeline
Lead Server
The Root Cellar Cafe
09.2023 - 06.2024
Server
The Root Cellar Cafe
06.2023 - 09.2023
Key Lead
Lululemon Athletica
08.2021 - 05.2023
Educator
Lululemon Athletica
10.2020 - 08.2021
Leadership Development Resident
Woodsedge Community Church
01.2019 - 07.2020
Catering Server
Levy Catering
09.2015 - 01.2016
Bachelor of Arts - Psychology
Texas A&M University
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