Esther Mitchell
Summary
Strategic Vision | Project Management | Statistical Analysis | Complex Problem Solving | Critical Decision Making | Interpersonal Communications | Data Analysis | Detail-Oriented | Business Solutions | Stakeholder Engagement |
Motivated and dynamic leader with experience in administrative business skills, project scheduling, and multifaceted collaboration in fast paced environments. Adept at defining vision, developing strategies, and driving continuous improvement. Contribution to high-performance work cultures with a demonstrated ability to partner throughout all levels of the organization. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Business System Analyst
NTTDATA SERVICES INC
PLANO,TX
01.2010 - Current
- Tenet Healthcare Systems Account|
- Primary responsibilities include working directly with the client to establish edi enrollment practices to convert paper explanation of benefits and check claim payment to 835 files and eft payments to improve the client's ability to post payments electronically within the healthcare system accounting program
- Work independently in a 100% remote position
- Work closely with healthcare system, insurance companies, intermediary clearinghouse, and third-party billing company to enroll 60+ hospitals medicare and medicaid edi transactions while adhering to HIPPA exigencies
- Evaluate payer edi enrollment requirements for migration and integration projects within the healthcare system's payment accounting program
- Perform administrative duties assisting team members on payer portals and portal access
- Extensive utilization of Microsoft Excel spreadsheet for enrollment status tracking
- Author and edit standard operating procedures, including and providing electronic data interchange transactions
- Improve systems by studying current practices and designing modifications.
- Improved overall system performance 95%.
- Analyze existing systems and databases and recommended enhancements to solve business needs
- Collaborate closely with upper management to drive strategy through development and implementation of new processes.
- Communicate and explain business requirements to team members to understand and implement functional demands.
- Apply knowledge of application components in conjunction with query tools to achieve business objectives.
- Develop flowcharts and diagrams to describe and lay out logical operational steps.
- Provide and support implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Identify areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Train personnel in Healthcare Provider Electronic Data Interchange enrollment during onboarding and through remedial education.
- Monitor project progress by tracking activities and publishing progress reports.
- Determine operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
- Analyze proposed and extant systems for technological limitations and conformation with current technology needs.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Payor Services Liaison Support
DELL SERVICES, TENET HEALTHSYSTEM
DALLAS,TX
01.2006 - 01.2010
- Oversaw comprehensive enrollment of Tenet facilities for electronic claims, electronic remittance, and electronic fund transfer through coordinating insurance payers and clearinghouses
- Effectively trained and mentored a talented and diverse team on authoring Standard Operating Procedures for payer and provider transaction enrollments
- Ensured proper maintenance of current enrollment requirements with adherence to all HIPPA processes and policies
- Collaborated with diverse team of internal and external departments, including treasury, legal & tax, and electronic data interchange departments
- Researched comprehensive information and data to update current insurance payer enrollment policies
- Utilized proven and demonstrated knowledge of the field to troubleshoot issues using the eTenet Dashboard, OnDemand, and VI Web
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
Education
ASSOCIATE DEGREE - ACCOUNTING
ACADEMY OF BUSINESS COLLEGE
REAL ESTATE LICENSE -
Lenord Hawes
Skills
- Information Processing
- Business Requirements Documents (BRDs)
- Business Processes and Procedures
- Work Breakdown Structure (WBS)
- Requirements Gathering Understanding
- High-Volume Environments
- Health Management Information Systems
- Implementing New Business Systems
- Process Integration
- Functional Improvements
- Coordinating Personnel
- Organizational Systems
- Leading Projects
- Process Flow Diagram Creation
- Web Portals
Certification
TECHNOLOGY PROFILE | PROJECT MANAGEMENT | WINDOWS | MICROSOFT OFFICE PRODUCTS | SERVICEnOW
Timeline
Senior Business System Analyst
NTTDATA SERVICES INC
01.2010 - Current
Payor Services Liaison Support
DELL SERVICES, TENET HEALTHSYSTEM
01.2006 - 01.2010
ASSOCIATE DEGREE - ACCOUNTING
ACADEMY OF BUSINESS COLLEGE
REAL ESTATE LICENSE -
Lenord Hawes
TECHNOLOGY PROFILE | PROJECT MANAGEMENT | WINDOWS | MICROSOFT OFFICE PRODUCTS | SERVICEnOW
Similar Profiles
Pravas RayPravas Ray
Systems Integration Associate Director at NTTDATA Services Inc.Systems Integration Associate Director at NTTDATA Services Inc.
Amit GuptaAmit Gupta
Scrum Master at Nttdata ServicesScrum Master at Nttdata Services
Shanmugaraj VenkatesanShanmugaraj Venkatesan
BPO Team Lead at NTTDATA Information Processing ServicesBPO Team Lead at NTTDATA Information Processing Services