Esther Monicah
Doha
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
- Proficient in customer service best practices and related options.
- Focused Customer Service Representative skilled in customer relationship development and sales.
- Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
- Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
- Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
9
9
years of professional experience
Work History
Customer care executive
Kings dental center
03.2020 - Current
- Devised workflow improvements for quicker response times
- Developed strong rapport with each patient, encouraged regular treatments checkups.
- Streamlined processes by suggesting improvements in systems and procedures.
- Boosted company image through efficient problem resolution,Facilitated positive consumer experience through active listening and empathy
- Strengthened brand reputation with professional and empathetic responses to inquiries.Engaged in constructive feedback sessions to enhance performance skills.
Customer service representative
Jungle zone-Hyatt plaza
12.2018 - 01.2021
- Enforced safety protocols and regulations during operations and inspected equipment for defects or potential safety violations.
- Highlight evacuation routes to patrons before entering the ride.
- Ensured that all players were properly secured into the ride.
- Ensured height and weight restrictions were adhered to.
Sales and marketing team leader
Tecno Company LTD
11.2017 - 11.2018
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Managed a dynamic sales team, boosting productivity and efficiency.
- Conducted comprehensive market research to identify new opportunities.
- Crafted compelling sales presentations to engage potential clients.
- Developed strategic marketing plans to elevate brand visibility.
- Increased customer satisfaction with proactive client relationship management.
- Identified target audience behaviours through detailed data analysis, driving targeted marketing efforts.
Sales and Marketing Supervisor
Best Lady Cosmetics
12.2015 - 10.2016
- Overcame competitive challenges by conducting thorough competitor analysis and adjusting product positioning accordingly.
- Negotiated favorable contract terms with suppliers, maintaining positive supplier relationships while reducing overall costs for the organization.
- Improved team productivity by providing ongoing training and coaching sessions for sales representatives.
- Revamped pricing strategies to maximize profitability without compromising competitiveness within the market.
- Mentored junior team members in effective selling techniques, fostering professional growth and development.
- Maximized cross-selling opportunities by collaborating closely with other departmental teams within the organization.
- Analyzed sales and marketing data for improved strategies.
Education
Higher National Diploma - Business Management
Filipino institute-Qatar campus
Doha, Qatar06.2024
Skills
- Stress management efficiency
- Compassionate attitude
- Time management mastery
- Calm under pressure
- Familiarity with inventory systems
- Negotiation excellence
- Decision-Making capabilities
- Social media customer support
- Digital marketing basics
- Customer-Centric mindset
- Complaint management
Name & contact
Esther Monicah
+97433950774
Timeline
Customer care executive
Kings dental center
03.2020 - Current
Customer service representative
Jungle zone-Hyatt plaza
12.2018 - 01.2021
Sales and marketing team leader
Tecno Company LTD
11.2017 - 11.2018
Sales and Marketing Supervisor
Best Lady Cosmetics
12.2015 - 10.2016
Higher National Diploma - Business Management
Filipino institute-Qatar campus
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