Esther Morales

• Responsible for taking and filling all food and drink orders and assisting in keeping the dining area neat and clean

• Maintain current knowledge of the menu and key ingredients

• Accurately handle cash and credit card transactions

• Maintain knowledge of POS operations

• Display friendly hospitality, providing great relations with staff and guests • Maintain knowledge of the sequence of service and follow it at all times • Assist all other servers to ensure the best possible service

• Maintain designated station by checking for proper table settings, cleanliness, and making sure only clean and full condiments are used.

• Follow departmental rules to ensure safety, cleanliness, and customer satisfaction.

• Maintain professional grooming and appearance and act as a role model according to established grooming and appearance policy.

• Remain polite and poised at all times when dealing with guests.

• Ensure proper age of guests through identification set by Company.

• Responsible for maintaining the cleanliness of the tavern and ensuring that the bar, dining room, and restrooms are neat and well stocked. This side work may include, but is not limited to, wiping down counters, cleaning dishes, restocking service areas and bathrooms, sweeping and mopping the dining room floor, refilling condiments, stocking the bar, and restocking the refrigerator. Maintain all company and health department sanitation requirements.

• Greeted customers and provided assistance in locating items.
• Resolved customer complaints regarding sales and service.
• Organized shelves and displays to maintain an orderly appearance of the store.
• Answered customers' questions concerning location, price and use of merchandise.
• Stocked shelves with incoming goods from delivery trucks as needed.
• Checked out customers quickly but accurately ensuring all items are scanned properly.
• Assisted with customer requests and answered questions to improve satisfaction.
• Welcomed customers, offering assistance to help find store items.