ESTHER NAFZIGER
Columbus,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Senior Manager, Business Dev. & Client Services
CT Assist
04.2022 - Current
- Provide strong leadership and supervision to enhance team productivity and morale
- Manage and expand book of business to contribute 80% of company revenue goals
- Schedule and attend meetings with clients and prospective clients as requested (roughly 20-30% travel)
- Develop proposals and presentations for internal and external audiences
- Collaborate with leadership team to streamline processes and develop quarterly strategic goals
- Boost team member productivity by enhancing performance monitoring and instituting motivational approaches
- Build client relationships and provide personalized customer service through responding to inquiries, identifying and assessing client needs, resolving problems, and following up with potential and existing clients
- Foster trust among team members and clients, while successfully accomplishing department and company objectives as individual contributor and team leader
- Deliver outstanding service to clients to maintain and extend relationships for future business opportunities
- Develop and implement operational standards, policies and procedures
- Evaluate hiring, firing, and promotions requests
- Manage large-scale projects and introduce new systems, tools, and processes to achieve challenging objectives
- Brainstorm and develop sales strategies to achieve short and long term sales revenue objectives
Business Dev. & Client Services Lead
CT Assist
06.2021 - 03.2022
- Spearhead management and expansion of BD/CS team while contributing to 50% of company revenue sales goals
- Develop specialized knowledge in healthcare staffing and cardiothoracic surgery to provide exceptional service and value to clients
- Collaborate with team members to consistently achieve or exceed quarterly revenue targets, demonstrating strong sales performance ($15 million)
- Cultivate and sustain strong relationships with team members, clients, and vendors to bolster collaboration and success
Business Dev. & Client Services Associate
CT Assist
03.2020 - 06.2021
- Manage book of business to generate 35% of company revenue sales goals
- Meet or surpass quarterly revenue goals
- Evaluate sales outreach and pursue professional development opportunities in order to improve sales efforts and knowledge
- Develop expertise in healthcare staffing and cardiothoracic surgery in order to better serve clients
- Coordinate with operations staff to resolve service problems and boost client satisfaction
- Maintain accurate record-keeping with proactive attention to client information updates
Circulation Systems & Borrowing Coordinator
University Libraries, James Madison University
04.2018 - 02.2020
- Guide decision making for multiple service points concerning circulation issues
- Collaborate with University Business Office on student account charges and university write-offs for tax purposes
- Lead end-of-fiscal-year reporting and audit for Libraries' Public Services department
- Implement new communications procedures and circulation policies for patrons by collecting and evaluating circulation and fines statistics over 3-year period
- Create policy and procedures for communication across Libraries departments for patron holds
- Compile reports dealing with circulation and met deadlines for reports
- Maintain and update patron records in library system database
- Mitigate librarian workload by independently managing basic patron requests and locating materials
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
Adjunct Grading Faculty
James Madison University
08.2018 - 01.2020
- Engage students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention
- Score exams and grade student performance fairly
- Design and deliver class instruction to meet course competencies
- Work cooperatively with other members of faculty and staff to contribute to overall institutional effectiveness
- Advise students in academic matters to improve successful course completion
- Display professional demeanor and serve as role model for students
Dual Enrollment English Teacher
Blue Ridge Community College / Harrisonburg City Schools
08.2017 - 01.2018
- Develop innovative lesson plans to engage students in English language learning
- Assess student progress and provide feedback to improve performance and establish academic success
- Work with other teachers to support struggling students and provide thorough help to rectify comprehension issues
- Utilize multimedia strategies and technology to convey information in fresh and interesting ways
Graduate Teaching Assistatnt
James Madison University
09.2016 - 05.2017
- Work with professor to learn about current standards and best practices
- Collate classroom materials to help professor prepare for daily instruction and activities
- Develop and grade exams and assessments to evaluate student learning and provide feedback on performance
- Offer office hours and one-on-one meetings with students to provide additional support and guidance to students
- Plan and deliver lectures and course materials to communicate course content and provide students with subject matter knowledge
Writing Consultant
James Madison University
09.2015 - 06.2016
- Improve students' written and verbal English skills through personalized one-on-one instruction
- Tutor students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success
- Develop student confidence through positive reinforcement strategies
- Leverage technology and visual aids to engage students and enhance learning
- Assess student learning needs and provided relevant instruction to close knowledge gaps
- Support students in development of critical thinking skills and perseverance to persist with challenging tasks
Assistant Director, Undergraduate Admissions
Eastern Mennonite University
07.2014 - 07.2015
- Supervise and train undergraduate admissions counselors
- Create and update physical records and digital files to maintain current, accurate, and compliant documentation
- Maintain positive relationships with students, faculty, alumni, and administration
- Identify and address concerns of incoming students and parents
- Work with financial aid office to verify student's' applications and discuss payment option
- Develop new student orientation programs to build excitement around transfer and enrollment
- Organize college tours for students and coordinate group visits from high schools
- Coordinate all details of university exhibit space for annual youth convention, including purchase orders, shipping details, travel/lodging arrangements, scheduling of vendors, etc…
Undergraduate Admissions Consultant
Eastern Mennonite University
08.2012 - 07.2014
- Assist applicants with admissions packet and serve as point of contact throughout admissions process
- Answer phones, call prospects and handle initial email contacts for undergraduate applicants
- Help with interview process, orientation program and implementation of admissions policies as applications were considered and members selected
- Designated School Officer, certified F-1 international student advisor, and I-20 evaluator
Education
Executive Education Certificate -
Stanford University
Stanford, CA03.2022
Master of Arts - English Literature
James Madison University
Harrisonburg, VA04.2017
Bachelor of Arts - English
Eastern Mennonite University
Harrisonburg, VA04.2012
Skills
- Written Communication
- Program Optimization
- Active Listening
- Growth Mindset
- Negotiation
- Strategic Initiatives
- Cross-Functional Collaboration
- Analytical Thinking
- Motivational Team Management
- Technology: Bullhorn CRM, Slack, Vonage, Sense, Microsoft Suite, Google Suite, Pandologic, multiple VMS/MSP platforms, Canvas, Canva, Adobe
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Senior Manager, Business Dev. & Client Services
CT Assist
04.2022 - Current
Business Dev. & Client Services Lead
CT Assist
06.2021 - 03.2022
Business Dev. & Client Services Associate
CT Assist
03.2020 - 06.2021
Adjunct Grading Faculty
James Madison University
08.2018 - 01.2020
Circulation Systems & Borrowing Coordinator
University Libraries, James Madison University
04.2018 - 02.2020
Dual Enrollment English Teacher
Blue Ridge Community College / Harrisonburg City Schools
08.2017 - 01.2018
Graduate Teaching Assistatnt
James Madison University
09.2016 - 05.2017
Writing Consultant
James Madison University
09.2015 - 06.2016
Assistant Director, Undergraduate Admissions
Eastern Mennonite University
07.2014 - 07.2015
Undergraduate Admissions Consultant
Eastern Mennonite University
08.2012 - 07.2014
Executive Education Certificate -
Stanford University
Master of Arts - English Literature
James Madison University
Bachelor of Arts - English
Eastern Mennonite University
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