Esther Ndekera
Farr West,UT
Summary
Multi-faceted and reliable administrative professional with extensive experience in office support. Skilled in assisting teams, managers, and businesses to streamline internal operations and enhance customer satisfaction. Proven expertise in office administration, sales, customer service, and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Chrysalis
03.2025 - Current
- Dedicated and compassionate Direct Support Professional, supporting individuals with disabilities in daily living tasks, skill development, and community engagement; empowering individuals to live with dignity, independence, and a high quality of life
- Skills development & Independence support
- Personal care & daily living assistance
- Community Integration & advocacy
- Behavioral & Emotional Support
- Documentation & Communication
Customer Relations & Office Administrator
Pedersen + Lennard
06.2023 - 10.2024
- Confident and courteous customer service professional with expertise in handling customer interactions, resolving issues, and ensuring exceptional customer satisfaction
- Primary point of contact for after-sales customer support
- Overseeing the returns and repairs process
- Handling ad hoc after-sales issues and customer inquiries
- Identifying system inefficiencies and providing feedback to the marketing team
- Managing the procurement of office stationery and consumables
- Supervising cleaning services and office upkeep
- Assisting walk-in customers with inquiries and support
- Responding to online customer service queries
Logistics Coordinator
Ixiom Network Solutions
06.2022 - 05.2023
- Service-oriented Logistics coordinator, optimizing and streamlining the consumables supply chain
- Focused on enhancing customer satisfaction by reducing delivery times and minimizing company fuel costs through strategic route adjustments
- Managing stock control and conducting inventory checks
- Receiving and processing incoming stock
- Preparing parcels and coordinating with courier services
- Overseeing delivery driver sheet management
- Picking and organizing stock for deliveries and courier dispatch
- Managing courier and customer collections
- Coordinating stock arrangements for project installations
Receptionist & Administrative Support
Ixiom Network Solutions
02.2019 - 05.2022
- Experienced Front Desk Receptionist with strong communication skills
- Skilled in organization, administration, and financial coordination to facilitate seamless internal and external communications while ensuring accurate and timely company VAT submissions
- Overseeing front desk operations and managing the switchboard
- Accurately capturing monthly account data, including debit orders, cash sales, and supplier transactions
- Processing invoices and documents for VAT submissions
- Preparing remittances for month-end financial reconciliation
- Maintaining organized and efficient filing systems
Store Manager & Sales Representative
Kids Emporium – Bedford
04.2017 - 01.2019
- Energetic and customer-focused sales professional with two years of retail experience, dedicated to surpassing sales targets
- Successfully led the Bedford Branch to win HQ’s annual Best Christmas Design award
- Processing customer sales transactions
- Assisting customers with product selection and recommendations
- Managing store merchandising to enhance the shopping experience
- Conducting stock counting and receiving inventory
- Handling supplier invoice processing
- Preparing and submitting monthly reports to suppliers and headquarters
- Coordinating and managing stock orders
Receptionist & Conveyancing Assistant
Youngman Attorneys
06.2015 - 03.2017
- Solution driven Legal Assistant, proficient in preparing litigation and conveyancing briefs with accuracy
- Skilled in managing the switchboard and ensuring a professional, welcoming environment for clients
- Handling client inquiries and providing updates on transfer progress
- Scheduling and coordinating client appointments
- Managing front desk operations and switchboard communication
Education
Community Health Planning & Implementation -
BYUI UNIVERSITY
01.2022
Skills
- MS Office
- Google Workspace
- Xero Accounting software
- Gorgias customer support platform
- Odoo ERP system
- Stock control
- Management
- Invoicing software
- QuickBooks
- Organizational skills
- Self-management
- Teamwork skills
- Adaptability
- Reliability
- Trustworthiness
- Articulation
- Professionalism
- High-quality work
Certification
First Aid
CPR
Food Handlers
Timeline
Direct Support Professional
Chrysalis
03.2025 - Current
Customer Relations & Office Administrator
Pedersen + Lennard
06.2023 - 10.2024
Logistics Coordinator
Ixiom Network Solutions
06.2022 - 05.2023
Receptionist & Administrative Support
Ixiom Network Solutions
02.2019 - 05.2022
Store Manager & Sales Representative
Kids Emporium – Bedford
04.2017 - 01.2019
Receptionist & Conveyancing Assistant
Youngman Attorneys
06.2015 - 03.2017
Community Health Planning & Implementation -
BYUI UNIVERSITY