Esther Olaniyi
Pearland
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
PBS Customer Service Associate
MD Anderson
03.2023 - Current
- Address patients’ inquiries MyChart message and face to face
- Print and mail all requests for itemized statements and claim forms
- Work and distribute correspondences via fax and Onbase
- Work on special projects
- Perform administrative support by mailing, faxing, emailing, scanning, and documenting requests
- Provide patients with UB-04 and CM1500 forms
- Participated in required training classes required for the department
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Ability to access resources available to accurately decide
- Follows up on aged balances identified during each encounter with patients and works towards immediate resolution
- Coordinate face to face patients to be seen by specialist.
Administrative Assistant
Virtua Health Systems
10.2017 - 11.2021
- Provides general and advanced, administrative, secretarial, and office support
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Purchasing order, invoice management, office supplies, receptions, and storage of medical items appropriately
- Receives vendors and suppliers of medical products used in practice
- Coordinate quarterly team improvement meetings with office managers, physicians, and other staff
- Directs all calls to appropriate staff member, ensuring all information is accurate
- Responsible for scheduling patient appointments and registering patients, including updating and verifying all system demographics and insurance information
- Performs billing functions such as entering charges and payments, collecting co-pays, reconciling discrepancies.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Unit Secretary
Virtua Memorial Hospital
09.2015 - 09.2017
- Performs clerical and secretarial duties on the unit
- Prepares, compiles, and maintains patient and operational records in the nursing unit
- Maintains supplies, equipment, and places orders for service, coordinating with Environmental Support Services as required
- Processes and maintains clerical information on unit, including lab and other test results
- Transcribes and accurately enters physician orders into the computer system
- Responds to, screens and refers telephone messages and requests regarding patient information and unit operation to the appropriate personnel
- Maintains patient medical records in computer system, ensuring completeness and accuracy of patient charts and records, physician orders, admission, discharge, transfer status.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
Cerner Ambulatory Consultant
Inspira Healthcare System
05.2015 - 10.2015
- Powerchart and Ambulatory Workflow
- Physician Order entry
- Medication reconciliation
- Multimedia applications
- Cerner Scheduling and Registration
- Diagnosis and Charges
- Office Visit Note Dictation
- Lab orders ad review
- Patient’s Preferred pharmacy
- Health History documentation
- Order Favorites and Diagnosis Favorite
Program Aide
Arc of Essex County Group Home
07.2012 - 05.2013
- Provide support and direct care for individual with disabilities
- Provide assistant with Activities of Daily Living
- Provide Assistant to Program managers.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2024
Skills
- Proficient with key Microsoft office tools such as Word, Excel, and Outlook
- Ability to work independently
- Clerical Support
- Advanced user in Epic Software
- Advanced MS Office Suite Knowledge
- Prioritization
- Customer Service
- Excellent team leadership skills
- Strong organization, problem-solving, and time management and, interpersonal skills
- Records Management Systems
- Exceptional Communicator
Timeline
PBS Customer Service Associate
MD Anderson
03.2023 - Current
Administrative Assistant
Virtua Health Systems
10.2017 - 11.2021
Unit Secretary
Virtua Memorial Hospital
09.2015 - 09.2017
Cerner Ambulatory Consultant
Inspira Healthcare System
05.2015 - 10.2015
Program Aide
Arc of Essex County Group Home
07.2012 - 05.2013
Bachelor of Science - Business Administration
Southern New Hampshire University
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