Esther Olmos
Kemp-Haber Property Manager
Ceres,CA
19
years of professional experience
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Work History
Assistant Property Manager
11 Years- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Escalated major issues to property manager for immediate remediation.
- Validated rental eligibility by using App-Folio's verification process.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept accurate records of all resident and tenant correspondence.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
- Followed up on delinquent tenants and coordinated collection procedures
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Resolved conflicts between tenants regarding noise, encroachments and parking
Accounting Assistant
6 Months- Processed incoming and outgoing invoices and payments.
- Reported financial data and updated financial records in ledgers and journals.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
Administrative Assistant
7 Years 7 Months- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Responded to inquiries from callers seeking information.
- Recorded expenses and maintained accounting records.
- Maintained staff directory and company policy handbook for human resources department
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Handled client correspondence and tracked records to foster office efficiency
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Arranged rapid office equipment repair and maintenance with vendors
- Coached new employees on administrative procedures, company policies and performance standards
- Executed record filing system to improve document organization and management
Education
High School Diploma
Skills
Recruiting and Interviewing
Application Process Proficiency
Filing
Marketing and Advertising
Contract Preparation
Tenant Issue Resolution
Property Management
Common Area Maintenance
Sales
Scheduling
Languages
Spanish
Limited Working
Timeline
Assistant Property Manager
Kemp-Haber Property Manager
03.2009 - 03.2020Read More
Accounting Assistant
Protech Builders Inc.
10.2007 - 04.2008Read More
Administrative Assistant
Kemp-Hable, Inc.
06.1999 - 01.2007Read More
San Jose Conservation Corps Charter High School
High School Diploma
Read More