Results-driven professional with extensive experience at Richmond State Supported Living Center, specializing in crisis management and client support. Proven track record in enhancing team efficiency and client welfare through innovative strategies and effective communication. Expertise in utilizing adaptive equipment and promoting behavioral advancements for clients with mental, physical, and intellectual disabilities. Achievements include notable improvements in client integration and safety protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Richmond State Supported Living Center
Richmond, TX
04.2023 - Current
Assisted clients with mental, physical, and intellectual disabilities.
Monitored behavioral trends and documented observations comprehensively.
Regularly ensured safety and welfare for individuals with disabilities.
Collaborated with team to develop individualized client service plans.
Achieved behavioral advancements using consistent positive reinforcement.
Facilitated skill-building initiatives for learners.
Guided clients to scheduled appointments and events.
Supervised client activity levels to ensure consistent engagement.
Facilitated daily life activities for individuals with intellectual and developmental disabilities through tailored assistance.
Implemented sanctioned methods for managing crises during emergencies.
Documented client progress and challenges in detailed records.
Guided social skills development to boost community integration.
Implemented effective time management strategies to complete tasks within set timelines.
Devised creative strategies to optimize team efficiency.
Exhibited strong problem-solving skills to resolve issues effectively.
Certified Nursing Assistant
The Abbey at Westminster
Houston, TX
10.2020 - 04.2023
Assisted in enhancing the mobility of non-ambulatory residents through specific exercises.
Supplied, collected and emptied patient bedpans on frequent basis.
Performed regular assessments of patient vitals, including blood pressure, glucose levels and heart rate.
Assisted with daily living activities through meal service, feeding, ambulating and patient repositioning.
Documented activities and recorded information in EMR system.
Engaged in conversations to evaluate social support requirements.
Updated clinical team on any changes observed in patient's health.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Answered call lights promptly and responded to patient needs accordingly.
Monitored conditions and relayed significant changes to supervising nurse.
Production Associate
Fiserv
Stafford, TX
12.2019 - 08.2022
Ensured finished products aligned with established quality benchmarks.
Examined project details to ensure correct machine configuration.
Completed routine training sessions to enhance machine operation proficiency.
Utilized hand and power tools to complete operational tasks.
Ensured compliance with standardized methods during product assembly.
Ensured adherence to safety protocols throughout the production process.
Relocated components efficiently between equipment and conveyance systems to support manufacturing workflows.
Conducted employee training on machinery usage.
Sales Supervisor
Multipro Consumers Products
Iganmu, Lagos
11.2014 - 03.2017
Upheld consistent alignment with established sales and operational policies.
Organized training sessions for both new and current staff.
Managed cross-departmental communication for seamless operations.
Managed difficult customer scenarios for efficient problem solving.
Researched potential customer buying habits to identify new market opportunities.
Developed strategic recommendations by analyzing sales operations insights.
Conducted regular individual and group training sessions to enhance professionals' skills.
Coordinated sales department, setting benchmarks and tactics for reaching goals.
Assigned tasks to team members while establishing priorities.
Designed and executed sales initiatives to expand customer reach.
Evaluated feedback data to uncover potential improvement areas within company offerings.
Oversaw daily functions of sales team, focusing on customer interactions, product expertise, and promotional activities.
Education
Master of Science - Mental Health & Wellness
Grand Canyon University
Phoenix, AZ
03-2026
Skills
ADL support
Client documentation
Transportation
Crisis management
Adaptive equipment use
Report writing
First aid and safety
Client support
Behavior redirection
Personal care assistance
State regulations
Health and safety requirements
Certification
Bachelor Of Science in Business Administration (BSC) 2003 - 2009
Basic Life Support (BLS) 04/2023 - 05/2025
Certified Nurse Aid (CNA) 07/2024 - 07/2026
Timeline
Direct Support Professional
Richmond State Supported Living Center
04.2023 - Current
Certified Nursing Assistant
The Abbey at Westminster
10.2020 - 04.2023
Production Associate
Fiserv
12.2019 - 08.2022
Sales Supervisor
Multipro Consumers Products
11.2014 - 03.2017
Bachelor Of Science in Business Administration (BSC) 2003 - 2009
Basic Life Support (BLS) 04/2023 - 05/2025
Certified Nurse Aid (CNA) 07/2024 - 07/2026
Master of Science - Mental Health & Wellness
Grand Canyon University
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