Esther Ortega
Whittier,CA
Summary
Reliable Caretaker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
32
32
years of professional experience
Work History
Janitorial Contractor
Self Employed Services
04.2020 - 04.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Supervised supplies in inventory and submitted reorder requests.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Elderly Caretaker
Andrea Gonzalez
11.2022 - 03.2023
- Assisted elderly with daily living activities and physical therapies.
- Encouraged elderly to engage in people-centered activities and participate in community.
- Read and wrote shift reports and care notes for continuity of care.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
Supportive Service Worker
DPSS
06.2002 - 11.2004
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Scheduled and led meetings with program families.
- Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.
- Completed monthly assessments and updated documentation.
- Coordinated deliveries, movement and correct placement of new furniture and equipment for building.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
AMTRAK AGENT
Amtrak Railroad
01.1991 - 12.2001
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Advised customers about new products and assisted customers in determining best excursion fare.
- Promoted current Amtrak marketing campaigns.
- Prepared sales reports containing customer information related to products and services purchased.
- Reservation Department Million Dollar Sales Agent.
- Responsible for Opening or Closing One Man Station. Made Reservation, Ticketed Customers, Checked in their baggage, transported passengers and baggage to train, made departing and arrival train announcements, etc...
Education
High School Diploma -
Mt. View High School
2900 Parkway Dr., El Monte, CA 91732Associate of Arts - Tourism And Travel Services Marketing Operations
Waterson College
West Covina, CA Skills
- Operational Efficiency
- Conflict Resolution Tactics
- Active Listening
- Establishing Deadlines
- Adaptable and Flexible
- Daily Facility Operations
- Compliance Requirements
- Communications Strategies
- Team Collaboration
Accomplishments
- Achieved daily balances by completing all transactions with accuracy and efficiency.
- Documented and resolved customer complaints which led to returning passengers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Elderly Caretaker
Andrea Gonzalez
11.2022 - 03.2023
Janitorial Contractor
Self Employed Services
04.2020 - 04.2023
Supportive Service Worker
DPSS
06.2002 - 11.2004
AMTRAK AGENT
Amtrak Railroad
01.1991 - 12.2001
High School Diploma -
Mt. View High School
Associate of Arts - Tourism And Travel Services Marketing Operations
Waterson College
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