ESTHER ORTIZ ALMODOVAR
Ormond Beach,FL
Summary
Developed strong interpersonal and problem-solving skills in the academic setting, ready to transition into a new field. Demonstrated ability to guide and support individuals through complex processes. Seeking to leverage these skills in a dynamic environment that values continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Academic Advisor II
Embry-Riddle Aeronautical University
10.2024 - Current
- All the responsibilities of Academic Advisor I.
- Managed Training Committee next to the other Academic Advisor II's and Senior Advisors.
- Help co-workers with questions, and support their decision-making.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Met firm deadlines while applying the results-driven and goal-oriented methodology.
- Collaborated with parents, school faculty, and social workers to address problems and grow student success.
Academic Advisor I
Embry-Riddle Aeronautical University
07.2023 - 10.2024
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Enhanced student success by developing and implementing comprehensive academic plans.
- Participated in professional development activities to stay current on best practices in higher education advising.
- Documented all interactions with students in CRM.
Transcript Specialist
Embry-Riddle Aeronautical University
07.2022 - 07.2023
- Followed all company policies and procedures to deliver quality work.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Received and reviewed transcripts, making adjustments as needed before sending them to the requested institution.
Law Firm Secretary
Carly Law
09.2018 - 12.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Entered data into the system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance.
Brand Promoter Supervisor
Tactico Inc.
01.2016 - 07.2018
- Trained and mentored new Brand Promoters to ensure consistent messaging across all promotional activities.
- In charge of promoting products to customers in stores.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
- Increased consumer understanding of product benefits through clear communication of features during demonstrations.
- Took pictures and supervised in-store promotions while assisting brand promoters.
Brand Promoter
Tactico Inc.
01.2015 - 07.2018
- Enhanced customer engagement for increased sales through product demonstrations and personalized interactions.
- Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
- Boosted brand awareness during the in-store brand promotions.
- Greeted customers warmly and pleasantly answered inquiries.
Education
Master of Science - Occupational Safety Management
Embry-Riddle Aeronautical University
Daytona Beach, FL05.2025
Bachelor of Science - Global Conflict Studies
Embry-Riddle Aeronautical University
Daytona Beach, FL05.2022
Skills
- Excellent oral and written communication
- Student development
- Strategic Decision-making
- Proficiency in Salesforce
- Proficiency in Microsoft
- Customer service and engagement
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
Internship
Volusia County Emergency Management | Summer 2019
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- OSHA 30 - Outreach Training for the Construction Industry
- Private Pilot License
- FEMA Certifications: IS 241 B, IS 907, IS 240 B, IS 242 B, IS 20.19, IS 244 B, IS 00235. C, IS 00230.D, IS 00200. C, IS 00700.B
Timeline
Academic Advisor II
Embry-Riddle Aeronautical University
10.2024 - Current
Academic Advisor I
Embry-Riddle Aeronautical University
07.2023 - 10.2024
Transcript Specialist
Embry-Riddle Aeronautical University
07.2022 - 07.2023
Law Firm Secretary
Carly Law
09.2018 - 12.2018
Brand Promoter Supervisor
Tactico Inc.
01.2016 - 07.2018
Brand Promoter
Tactico Inc.
01.2015 - 07.2018
Master of Science - Occupational Safety Management
Embry-Riddle Aeronautical University
Bachelor of Science - Global Conflict Studies
Embry-Riddle Aeronautical University
- OSHA 30 - Outreach Training for the Construction Industry
- Private Pilot License
- FEMA Certifications: IS 241 B, IS 907, IS 240 B, IS 242 B, IS 20.19, IS 244 B, IS 00235. C, IS 00230.D, IS 00200. C, IS 00700.B
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