Esther Patton
Philadelphia,PA
Summary
I am empathetic and a dedicated professional with 5 years of stable work experience. I possess a strong background in Communication, customer service, Patient care. Highly motivated to provide compassionate care, patience, and daily support to individuals with disabilities, applying my keen observation skills and reliable work ethic. Furthermore, I look forward to expand my growth potential and be a good asset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professional Seamstress
Uniform Gear
10.2020 - Current
- Customer Service: Interacted directly with diverse clients, managing expectations and ensuring their satisfaction with patience and kindness.
- Manage and direct staff regarding task assignments
- Utilize computer system to manage staffing schedules
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Sales Associate Manager
Cricket Wireless
01.2024 - 04.2025
- Led sales team to achieve quarterly targets through effective training and performance management.
- Developed and implemented promotional strategies to enhance customer engagement and drive revenue growth.
- Analyzed market trends and competitor activities to identify opportunities for business expansion.
- Streamlined sales processes, improving workflow efficiency and increasing overall team productivity.
Data Entry Clerk
Mercy Hospital
05.2023 - 12.2024
- Processed high volumes of data entries with precision and attention to detail.
- Implemented data validation checks to ensure accuracy and consistency in records.
- Managed electronic filing systems, improving accessibility for team members.
- Trained new staff on data entry protocols and software applications.
Environmental Services Housekeeper
Care Pavillion Nursing Home
03.2022 - 04.2023
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Operated cleaning equipment, including industrial vacuums and floor scrubbers, efficiently.
- Adhered to infection control protocols to ensure safety for residents and staff.
- Collaborated with team members to enhance workflow and improve service delivery.
Direct Support Professional
Bayada Home Health
08.2021 - 05.2022
- Supported daily living activities, enhancing client independence and quality of life.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Monitored client health status, documenting changes and communicating with healthcare professionals.
- Trained and mentored new staff on best practices for client support and safety protocols.
Education
High School Diploma -
Santa Cecilia High School
Caracas, Venezuela05-2007
Associate of Arts - Professional Fashion Design
Brivil Fashion School
Caracas, Venezuela05-2010
No Degree - English
Philadelphia English Language Institute
Philadelphia, PA01-2024
Skills
- Utilizing Microsoft Word, Excel, and powerpoint
- Type 40-60 words per minute
- Point click care systems (electronic records)
- Communication- Managing conflicts with customers
- Team-work
Certification
- Willing to complete CPR, First Aid, and medication administration certifications immediately.
- Responsible and punctual in my work schedule.
- Flexible availability (including weekends/rotating shifts).
Languages
Spanish
Full Professional
Creole
Full Professional
Timeline
Sales Associate Manager
Cricket Wireless
01.2024 - 04.2025
Data Entry Clerk
Mercy Hospital
05.2023 - 12.2024
Environmental Services Housekeeper
Care Pavillion Nursing Home
03.2022 - 04.2023
Direct Support Professional
Bayada Home Health
08.2021 - 05.2022
Professional Seamstress
Uniform Gear
10.2020 - Current
High School Diploma -
Santa Cecilia High School
Associate of Arts - Professional Fashion Design
Brivil Fashion School
No Degree - English
Philadelphia English Language Institute