Esther Pena

Processed applications, renewals, changes, and alerts for applicants/ clients for Eligibility Service programs, such as SNAP, Medicaid, TANF and Medicaid for Elderly and Disabled Persons.

Provided excellent customer service to applicants/ clients. Insured all applications processed are accurate and processed in a timely manner. Worked mandatory overtime as required.

Case reader for Quality Assurance Department. Evaluate applications and renewals processed by Texas Works Advisors who process SNAP, MEDICAID, TANF, MEPD programs.

Process all reports as required by Supervisor. Worked mandatory overtime as required. Insure Advisors are following all policy and procedures. Read and interpret policy. Provide excellent customer service. Retired.

REGIONAL CASE READER / FACILITATOR for Region 8 case reading unit. Assisted with training new hires who are participating in OJT classes. Insure all participants/students are learning Texas Works policy and procedures. Assist new hires with interviewing and learning how to enter all information in the TIERS and EWMS systems. Grade all participants and insure they passing all courses prior to allowing them to enter their respective units.

Processed applications, renewals, changes, and alerts for applicants/ clients for Eligibility Service programs, such as SNAP, Medicaid, TANF and Medicaid for Elderly and Disabled Persons.

Provided excellent customer service to applicants/ clients. Insured all applications processed are accurate and processed in a timely manner. Worked mandatory overtime as required. As a Worker III, I assisted the Supervisor with all Unit reports, customer service complaints, as needed.