Client Service
NYCERS
09.2023 - Current
Hi, I’m
Esther Perdomo
Administration
Paterson,NJ
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Education
University of PhoenixTempe, AZ
Master Of Public Administration from Public Affairs And Public Policy Analysis
Phoenix UniversityPhoenix, AZ
Bachelor of Science from Public Administration
11.2023
National Council For Behavioral Health The Bronx, NY
Certified from Mental Health First Aid USA
04.2018
American Red Cross (Safety First) Bronx, NY
Certified from CPR / AED - Adults Plus Child CPR
04.2017
Bronx High School For Writing And Communication ArtsBronx, NY
High School Diploma
06.2011
Skills
- Communication, Data Entry, Filling
- Office Management, QuickBooks, Phone Skills
- Microsoft Office Suite (o365), Kronos, Adobe/PDF
- Paylocity, Zoom Slack, Webex Meeting,
Timeline
DOO - Admin Assistant/HR Assist
African American Planning Commission, Inc
04.2020 - 05.2022
CEO Administrative Assistant
Aguila, Inc
03.2016 - 04.2020
Front Office Manager
Ovalles Carlos M DDS
07.2015 - 02.2016
Plant Administrative Assistant
FreshDirect Long
01.2015 - 07.2015
University of Phoenix
Master Of Public Administration from Public Affairs And Public Policy Analysis
Phoenix University
Bachelor of Science from Public Administration
National Council For Behavioral Health
Certified from Mental Health First Aid USA
American Red Cross (Safety First)
Certified from CPR / AED - Adults Plus Child CPR
Bronx High School For Writing And Communication Arts
High School Diploma
Summary
Dedicated and professional with more than five years of experience providing administrative support, accompanied by a proven track record of maintaining efficient office operations.
Work History
NYCERS
Client Service
09.2023 - Current
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up.
- Interacted with clients on regular basis to quickly alleviate issues and provide open case updates.
- Performed duties and provided service in accordance with established operating procedures and company policies.
African American Planning Commission, Inc
DOO - Admin Assistant/HR Assist
04.2020 - 05.2022
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
Aguila, Inc
CEO Administrative Assistant
03.2016 - 04.2020
Job overview
- Manage executive calendars, strategically coordinating meetings, appointments and events. Greeted and proactively assisted visitors in a timely manner
- Provide continued administrative support for the Director of Program Development and the CEO
- Handled sensitive information with the utmost confidentiality
- Assist peers and management Billing using the DHS CARES system and Microsoft Excel
Ovalles Carlos M DDS
Front Office Manager
07.2015 - 02.2016
Job overview
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
FreshDirect Long
Plant Administrative Assistant
01.2015 - 07.2015
Job overview
- Reconciled payroll hours, performed troubleshooting, and escalated issues when necessary
- Translated one-on-one conversations and town hall-style meetings
- Assist the Human Resources Team by scheduling/coordinating various training and events
Languages
Spanish
Native or Bilingual
English
Full Professional
Overview
9
years of professional experience
2
Languages
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