ESTHER PEREZ
Allentown,PA
Summary
Dynamic Operations Assistant with a positive attitude and strong attention to detail, recognized for optimizing inventory management at G&S Wholesale. Proven ability to enhance order fulfillment and reduce discrepancies, while fostering collaboration across departments. Skilled in training and customer support, driving efficiency and satisfaction in every interaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Assistant
G&S WHOLESALE
05.2020 - Current
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Implemented efficient supply chain practices to enhance order fulfillment timelines.
- Developed training materials for onboarding new team members, fostering knowledge retention.
- Streamlined communication between departments to improve operational workflow and collaboration.
Payroll Specialist
Bethel Counseling
10.2019 - 03.2020
- Reconciled payroll discrepancies through detailed investigations and timely resolution strategies.
- Collaborated with HR to streamline onboarding processes related to payroll documentation.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Picking Associate
Walmart Wholesale
10.2016 - 08.2019
- Operated warehouse management systems to track inventory levels and optimize picking efficiency.
- Collaborated with team members to enhance workflow processes and reduce picking errors.
- Trained new associates on safety protocols and operational best practices, fostering a culture of safety.
- Implemented organizational strategies for product placement, improving accessibility during picking operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Little Apple Supermarket
01.2016 - 05.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new representatives on system usage and customer interaction protocols.
- Developed strategies to enhance customer satisfaction and retention rates.
- Streamlined processes for handling complaints, reducing resolution time significantly.
- Collaborated with cross-functional teams to improve service delivery and efficiency.
- Conducted regular feedback sessions to identify areas for service enhancement.
Education
No Degree - Business Administration
Dominico Americano University
Dominican RepublicSkills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- Work Planning and Prioritization
Certification
The Litery Center, Allentown PA
Microsoft Office Computer Class
English a second language
Dominico Americana University
Business Administration (2 years)
Colegio San Lorenzo
High School Diploma
Languages
Spanish
English
Timeline
Operations Assistant
G&S WHOLESALE
05.2020 - Current
Payroll Specialist
Bethel Counseling
10.2019 - 03.2020
Picking Associate
Walmart Wholesale
10.2016 - 08.2019
Customer Service Representative
Little Apple Supermarket
01.2016 - 05.2017
No Degree - Business Administration
Dominico Americano University
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