Esther Pipersburgh

Work directly with nursing students by taking on the characteristics of a real patient giving or a patient's family member or friend in a practice environment.

Different case scenarios require me to present medical history, undergo limited physical examination by the student and assist students in developing communication in working through difficult emotional situations in a safe environment.

Recreate the history, personality, physical findings, and emotional response patterns of an actual patient, family member or friend, by memorizing scenarios provided.

• Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
• Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
• Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
• Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.

• Assisted customers via phone by providing confirmations, answering questions and offering general information.
• Worked remotely via a call center.
• Relayed information on availability, pricing and discounts to customers.
• Verified guest information and payment options ensuring accuracy and completeness.
• Researched and resolved customer issues.
• Provided clients with assistance in preparing required travel documents and forms.

• Provided secretarial and office management support to the Area Manager and Support Coordinators.
• Scheduled appointments, meetings and events for management staff.
• Responded effectively to sensitive inquiries or complaints.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

• Worked as a temporary employee for the State of Arizona/DES as an Administrative Assistant.

• Provided high level administrative support to VP of Advertising Sales and oversaw a wide variety of administrative functions.
• Scheduled appointments, meetings and events for management staff.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Sorted and distributed incoming faxes, letters and emails for office distribution.