Esther Prado
Rialto,CA
Summary
Healthcare Scheduling and Coordination Specialist with over 8 years of experience in optimizing patient scheduling, insurance verification, and documentation management. Adept at navigating EMR systems to maintain precise case files while consistently meeting time-sensitive deadlines in fast-paced environments..
Overview
9
9
years of professional experience
Work History
Credentialing & Payroll Coordinator
Santa Clarita Home Health
04.2017 - 01.2023
- Ensured provider files were complete, compliant, and audit-ready to prevent delays in services.
- Maintained and updated credential records and onboarding documentation.
- Documented all communications with staff and providers accurately and timely.
- Used internal systems and shared platforms to maintain process compliance and updates.
Appointment Coordinator
South Texas Renal Care
10.2020 - 05.2022
- Scheduled and rescheduled 50+ patient medical appointments weekly for dialysis and specialty care.
- Proactively monitored patient schedules to avoid delays and support continuity of care.
- Verified insurance eligibility and coordinated documentation to prevent service interruptions.
- Entered and managed case notes and communications in Epic EMR.
- Coordinated with labs and specialty providers (Quest, LabCorp, VA) to expedite care.
- Provided patient support by phone and secure messaging, ensuring timely updates.
Staffing Coordinator
Pathways Home Health
10.2018 - 05.2020
- Managed daily clinician scheduling and maintained accurate case assignment files.
- Handled 75+ inbound calls per day supporting patients, clinicians, and case managers.
- Identified scheduling gaps and proactively reassigned staff to avoid care delays.
- Ensured all documentation and updates were accurately recorded in real-time.
Staffing Coordinator
Affiliated Home Health
04.2014 - 01.2018
- Scheduled clinical staff for 200+ active patients while maintaining accurate case logs.
- Provided support to field teams and responded rapidly to urgent scheduling needs.
- Generated internal reports to support compliance and oversight.
Medical Records Clerk
Affiliated Home Health
01.2014 - 08.2016
- Processed medical documentation and ensured files were complete and compliant.
- Corresponded with case managers and providers regarding missing or pending documentation.
- Maintained accuracy through consistent quality checks and auditing.
Education
Associate of Arts -
Pasadena City College
Pasadena, CASkills
- Medical Scheduling & Appointment Coordination
- Case File Management & Documentation
- High-Volume Call Handling & Customer Service
- Problem Resolution & Care Coordination
- HIPAA Compliance
- Multi-Tasking in Fast-Paced Environments
- Microsoft Office: Outlook, Excel, Teams, Zendesk
- EMR Systems: Epic, Kinnser, HCHB
- Insurance Verification in portals
- Bilingual: English & Spanish
Languages
Spanish
Timeline
Appointment Coordinator
South Texas Renal Care
10.2020 - 05.2022
Staffing Coordinator
Pathways Home Health
10.2018 - 05.2020
Credentialing & Payroll Coordinator
Santa Clarita Home Health
04.2017 - 01.2023
Staffing Coordinator
Affiliated Home Health
04.2014 - 01.2018
Medical Records Clerk
Affiliated Home Health
01.2014 - 08.2016
Associate of Arts -
Pasadena City College