Summary
Overview
Work History
Education
Skills
Timeline
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Esther Rafael

Summary

Dynamic professional achieved consistent sales growth and reduced vacancy rates through innovative marketing strategies. Fluent in Spanish and English, excelling in fast-paced environments.

Pursuing full-time role .

Overview

10
10
years of professional experience

Work History

Assistant Manager/Leasing

Compass LLC
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience..
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently .Organized community events to foster positive relationships.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants..
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.

Recruiter Staffing Specialist /Administrator

Horizon America Staffing
12.2022 - 01.2024


  • Hired employees and initiated new hire paperwork process.
  • Processed and distributed all time sheets and pay cards.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Placed advertisements, evaluated applicant credentials, and conducted initial interviews and pre-screening assessments.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Conducted reference checks, background screening, and other pre-employment checks to verify information on the applicant's resume.
  • Open and close office

Operations Mananger/Assistant

Kerrigan Partners
02.2019 - 07.2021
  • Daily operations- Issuing All money such as Rent, Application Fees, and all Bank deposits through in office scanner & through Resman. Working with vendors and taking Invoices. Making sure all Marketing was taking place monthly.
  • Walking the Property -checking that updates and fixes were being done by our make-ready crew, and walking the exterior of our occupied units to be sure of a clean and presentable look.
  • Executing Leases and reviewing Renewals, Running background checks per applicant, and approving all of our newly applied applicants with the owner.

Assistant Manager/Leasing Consultant

Wehner Multifamily LLC
01.2015 - 01.2019
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.

Education

High School Diploma -

Crossroads Academy
Duncanville, TX

Skills

  • Microsoft, Windows, Yardi, Onesite,Resman, Bluemoon, Remote Landlord, Avionte Bold , Tempworks
  • Payment processing LRO, Lead2lease,Self Bank Scanner, Tempworks Back Office
  • Multi-tasking ability
  • Computer proficiency
  • Skilled problem solver
  • Strict Delinquency Handler
  • Spanish/English

Timeline

Assistant Manager/Leasing

Compass LLC
02.2024 - Current

Recruiter Staffing Specialist /Administrator

Horizon America Staffing
12.2022 - 01.2024

Operations Mananger/Assistant

Kerrigan Partners
02.2019 - 07.2021

Assistant Manager/Leasing Consultant

Wehner Multifamily LLC
01.2015 - 01.2019

High School Diploma -

Crossroads Academy

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Esther Rafael