Esther N Ramirez
Miami,FL
Summary
Passionate about work knowing how to get the job done.
Focused, able to channel all of energy, mind and concentration, Also , when necessary can multitask using experience, knowledge and skills to maximize the efficiency, quality, and competitiveness of the company. Having the capacity , desire and drive to expand knowledge, skills and abilities, this way fully contributing to the growth of the company. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
16
16
years of professional experience
Work History
Administrative Manager and Costumer Service
Aires De Fiestas
01.2016 - 09.2018
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes
General Sales Manager and Customer Service
La Via Store
06.2015 - 01.2016
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Maintained extensive knowledge of company products and services.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
CEO and PersonalTrainer
Castros GYM
09.2012 - 04.2015
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Developed high-performance executive team for improved productivity and efficiency.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Developed healthy eating meal plans for clients to provide holistic approach.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
CEO and PersonalTrainer
Hard Body Gym
04.2008 - 03.2009
- Achieved company growth by implementing strategic plans and streamlining operations.
- Expanded market share through successful acquisitions and mergers.
- Developed high-performance executive team for improved productivity and efficiency.
- Created positive work culture, resulting in increased employee satisfaction and retention rates.
- Fostered strong relationships with industry partners to expand business opportunities.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Collaborated with other fitness professionals to design effective cross-training programs.
- Assisted in development of gym-wide events, increasing overall membership engagement.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
Executive Secretary
Colegio Aurora Tavarez Belliard
09.2006 - 05.2007
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Organized and updated schedules for executives.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
Executive Assistant
Unidad De Electrificacion Rural Y Sub-urbana, UERS
02.2005 - 08.2006
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Improved office efficiency by implementing new filing systems and document management processes.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Used advanced software to prepare documents, reports, and presentations.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Administrative Assistant
Secretaria De Estado De Turismo, Statistic Dept
02.2003 - 10.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Mktg - Business And Marketing
Universidad Central Del Este
San Pedro De Macoris, Dominican Republic 04.2018
Some College (No Degree) - Hospitality And Tourism
Universidad De Accion Pro- Educacion Y Cultura
Santo Domingo, Dominican RepublicSkills
- Office Administration
- Organization and Multitasking
- Office Management
- Relationship Building
- Customer Service Management
- Administrative Support
- Scheduling and calendar management
- Business Administration
- Event Coordination
- Team Collaboration
- Meeting Coordination
- Document Control
- Quality Standards
- Travel Coordination
- Microsoft Office
- Administrative Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Limited Working
Timeline
Administrative Manager and Costumer Service
Aires De Fiestas
01.2016 - 09.2018
General Sales Manager and Customer Service
La Via Store
06.2015 - 01.2016
CEO and PersonalTrainer
Castros GYM
09.2012 - 04.2015
CEO and PersonalTrainer
Hard Body Gym
04.2008 - 03.2009
Executive Secretary
Colegio Aurora Tavarez Belliard
09.2006 - 05.2007
Executive Assistant
Unidad De Electrificacion Rural Y Sub-urbana, UERS
02.2005 - 08.2006
Administrative Assistant
Secretaria De Estado De Turismo, Statistic Dept
02.2003 - 10.2004
Mktg - Business And Marketing
Universidad Central Del Este
Some College (No Degree) - Hospitality And Tourism
Universidad De Accion Pro- Educacion Y Cultura
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