ESTHER RIVERA
Salem
Summary
With a proven track record at Devenberg Care Homes, I excel in delivering compassionate client care and effective medication administration. My approach, blending emotional support with patient companionship, significantly enhanced patient well-being. Recognized for dependability and a strong ethical framework, I consistently exceed employer expectations in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Private Caregiver
Noelia Lopez
03.2016 - 11.2017
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Residential House Manager
Devenberg Care Homes
05.2013 - 09.2016
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, case workers and medical staff to ensure seamless communication and coordination of services for the residents' benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Assisted residents with daily hygiene and living tasks.
- Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
- Managed move-in/move-out procedures efficiently, minimizing vacancies and maximizing rental income potential.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Collaborated with property owners or management companies on facility upgrades and renovations as needed.
- Ensured compliance with local housing regulations by staying current on updates and making necessary adjustments to policies or practices accordingly.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Created customized care plans, working with hospital and other healthcare professionals, staff, case workers and families to assess, develop and meet individual needs and highest quality of care.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations. And with guidelines relating to HIPAA.
Full Service Shopper
Devengerg Care Homes
10.2011 - 05.2013
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consulted with customers on food selections and custom order requests.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
- Worked productively with customers to meet order requirements and service expectations.
- Prioritized continuous learning through participation in company training sessions, workshops, and webinars.
- Ensured optimal vehicle maintenance for reliable transportation during deliveries, reducing delays caused by mechanical issues.
- Demonstrated adaptability in handling last-minute changes to orders or delivery schedules, minimizing disruptions to customers and stores.
- Reduced product damage during transport by carefully packing fragile items with ample cushioning materials.
- Managed multiple order deliveries simultaneously, ensuring timely completion without compromising quality.
- Accurately verified inventory availability, preventing potential stockouts situations or unnecessary substitutions.
- Streamlined shopping processes by keeping an organized list and prioritizing tasks for maximum efficiency.
- Promoted a safe work environment by adhering to proper lifting techniques while handling heavy products or bulky items.
Adult Caregiver
Family Members
04.2005 - 01.2010
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Enhanced patient well-being by providing compassionate and attentive care.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
- Provided emotional support to patient and family during difficult times of Dialysis, fostering a sense of comfort and trust.
- Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
- Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared healthy meals to support client nutritional needs.
Education
No Degree - Liberal Arts
City University of New York
New York, NY05-1973
Skills
- First aid and safety
- Patient care
- Emotional support
- Meal preparation
- Medication administration
- Transportation services
- Compassionate client care
- Dependable and responsible
- Strong ethics
- Patient companionship
- End-of-life care
- Dementia care
Languages
Spanish
Limited Working
Interests
- Music
- Dancing
- I like looking at the stars and learning about constellations
- Volunteering
- Watching Movies and TV Shows
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
Private Caregiver
Noelia Lopez
03.2016 - 11.2017
Residential House Manager
Devenberg Care Homes
05.2013 - 09.2016
Full Service Shopper
Devengerg Care Homes
10.2011 - 05.2013
Adult Caregiver
Family Members
04.2005 - 01.2010
No Degree - Liberal Arts
City University of New York
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