Summary
Overview
Work History
Education
Skills
Timeline
5 years of professional service
Cashier

Esther Robbins

Dallas,TX

Summary

Dynamic and dedicated professional with extensive experience in customer service at UTSW Medical Center. Proven ability in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for reliability and strong work ethic, contributing to improved customer relations and loyalty through exceptional service and attention to detail.

Overview

14
14
years of professional experience

Work History

Cashier

UTSW Medical Center
09.2016 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Environmental Services Housekeeper

Parkland Hospital
06.2014 - 08.2015
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.

Receptionist

Headstart Employment
03.2008 - 05.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Enhanced visitor experience by providing detailed information and assistance as needed.

Cashier Helper

Fort Benning
06.2008 - 04.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
  • Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
  • Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
  • Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
  • Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
  • Worked closely with other departments to locate items or assist customers as needed.
  • Offered assistance to elderly or disabled customers as appropriate.
  • Resolved customer issues by collaborating with management when necessary, ensuring customer satisfaction remained high.
  • Upheld high standards of personal hygiene and appearance consistent with company policies.
  • Processed various payment methods securely, including credit cards, debit cards, and checks.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Met customer needs through polite, friendly and attentive service.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Retrieved items for customers and verified prices.
  • Worked with other associates to support cashiers and management needs.

Education

Associate of Applied Science - Business Administration

Columbus Technical College
Columbus, GA
08-2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash handling expertise
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Cash drawer balancing
  • Guest inquiries
  • Attention to detail

Timeline

Cashier

UTSW Medical Center
09.2016 - 01.2022

Environmental Services Housekeeper

Parkland Hospital
06.2014 - 08.2015

Cashier Helper

Fort Benning
06.2008 - 04.2013

Receptionist

Headstart Employment
03.2008 - 05.2013

Associate of Applied Science - Business Administration

Columbus Technical College

5 years of professional service

Excellent customer service skills, positive public relation knowledge. Honest and dependable, team player. Enjoy the public.

Out-going, motivator and care about people and their wellbeing..

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Esther Robbins