Esther Roberts
Kenosha,WI
Summary
Show interest in obtaining remote employment in research and reporting Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
Work History
Grant Facilitator
Shalom Center
01.2023 - Current
- Create program from grant scope of work
- Write policies and procedures
- Research best practices
- Ensure compliance with federal and state guidelines.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Developed customized training materials, enhancing participant comprehension and retention of key concepts.
- Assisted in the design of evaluation tools to measure program success and inform future improvements.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Collaborated with subject matter experts to develop accurate, relevant content for delivery at industry conferences or professional development events.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
- Maintained current knowledge of industry trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to the unique needs of clients.
- Identified areas in need of improvement and implemented solutions.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Advocated for program participants in the homeless prevention program, outlining cases and needs to program executives.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Researched and analyzed individual parties' positions to understand dispute background.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
Administrator, Compliance Specialist
ACC Management Group
10.2021 - 01.2023
- Remote Research
- Data Entry for all contracts, legal documents
- Quality control for management documentation to ensure compliance to Federal and State policies
- Database Management
- Collaboration with 200 properties to gather and document information
- Creation and management of Excel Spreadsheets for Federal reporting
- Report running
- Creation of Standard Operations Procedure
- Data Entry for all housing programs: in Wisconsin and Illinois
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Improved employee productivity with effective time management strategies for daily tasks.
Manager
City of Racine
02.2019 - 10.2021
- Neighborhood Enhancement Division
- Researched, applied for and received grant money from local, state, and federal sources for programming
- Created and balanced separate budgets for federal grant money, local grant money and regular division allocations
- Managed10 staff members covering three separate programs for the entirety of the City of Racine:
- Maintained employee records, ensured proper compensation
- Managed employee hiring and evaluations
- Resolved conflicts that arose due to the nature of code enforcement work in the community and conflicts between staff members
- Researched and established business best practices and relevant staff trainings
- Established policy and procedure
- Collaborated with the City of Racine legal department to ensure proper compliance and legality of newly established policy and procedures
- Worked well independently, as well as with colleagues to meet goals
- Delegated staff to work on project requirements where and when necessary
- Cultivated cultural and racial sensitivity toward staff members as well as the community.
Choice Voucher Housing Specialist
Kenosha Housing authority, HUD Certified Housing
06.2013 - 02.2019
- HUD Certified Housing Quality Standard Inspector
- Facilitated Housing Casework and Inspections for 270 Families per year
- Initiated and Managed the Elderly/Disabled Housing Program through the HOME Tenant-Based Rental Assistance Grant
- Initiated and Managed the Homeless Voucher Program per HUD directives
- Coordinated the Housing and Urban Development (HUD) Veterans Affairs Supportive Housing Program (VASH)
- Conducted home inspections for all incoming program participants to be sure units met HUD Housing Quality Standards
- Trained incoming Housing Authority HQS Inspectors
- Ensured program compliance with all City, Federal and State requirements
- Maintained compliance with federal regulations, ensuring proper management of the Housing Choice Voucher program.
- Conducted thorough eligibility assessments to accurately determine clients'' qualification for housing assistance.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information about housing assistance programs.
- Collaborated with landlords to expand the pool of available rental units for voucher holders, increasing housing options for clients.
- Provided comprehensive case management services, assisting families in achieving self-sufficiency through stable housing situations.
- Implemented effective fraud detection measures, safeguarding program integrity and minimizing instances of abuse or misuse.
- Educated clients on their rights and responsibilities as voucher holders, fostering a better understanding of program requirements and expectations.
- Monitored ongoing compliance with program guidelines through regular inspections and communication with landlords and tenants.
- Managed caseloads efficiently while maintaining high levels of customer service and attention to detail during the application process.
- Developed relationships with community partners to improve outreach efforts and increase awareness of available housing assistance resources.
- Coordinated with other social service agencies to provide wraparound support services for families in need of additional assistance beyond housing subsidies.
- Conducted annual recertifications to ensure continued eligibility for program participants while updating necessary documentation accordingly.
- Resolved tenant-landlord disputes professionally, promoting positive outcomes that supported long-term tenancy success within the voucher program.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to affordable housing administration.
- Maintained strict confidentiality when handling sensitive personal information, adhering to privacy regulations throughout all aspects of casework.
- Contributed to team success by sharing knowledge, resources, and expertise with colleagues in a collaborative work environment.
- Managed program budgets responsibly to ensure the optimal allocation of funds for maximum community impact.
- Evaluated program effectiveness through regular data analysis and reporting, identifying areas for improvement and implementing necessary changes for continuous process enhancements.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
- Utilized evidence-based practices to provide effective interventions for clients.
- Conducted home visits to assess clients' home environment and provide support.
Education
Bachelor of Science - Criminal Justice
University of Wisconsin Parkside
Somers, WI05.2011
Associate of Arts - Communications
Delta College
Bay City, MI06.1996
Skills
- Skills & Abilities
- Skills
- Researching internet and data bases
- Grant writing/Report writing
- Data Collection
- Analyzing Data
- Interviewing
- Program Efficiency
- SharePoint
- Adobe Pro
Affiliations
ACC Management Group - 100% Remote, 12 months
City of Racine - Remote during the pandemic, 13 months
Certifications
Technical Writer HQ Grant Writing Certification
Leadership
2021 Member of the City of Racine Diversity and Inclusion Team
2021 to 2023 - Board Member of the LGBT Center of Southeast Wisconsin
2018 Co-chair Homeless Awareness and Prevention Partnership of the Emergency Services Network of Kenosha County
2018 Candidate for County Board Supervisor – Kenosha, WI
Additional Information
- How To Write a Research CV
Timeline
Grant Facilitator
Shalom Center
01.2023 - Current
Administrator, Compliance Specialist
ACC Management Group
10.2021 - 01.2023
Manager
City of Racine
02.2019 - 10.2021
Choice Voucher Housing Specialist
Kenosha Housing authority, HUD Certified Housing
06.2013 - 02.2019
Bachelor of Science - Criminal Justice
University of Wisconsin Parkside
Associate of Arts - Communications
Delta College
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