Esther Sanders

• ● Plan and organize daily delivery routes using GPS and logistics technology.● Safely load, transport, secure, and unload packages weighing approximately 50–100 lbs.● Delivered professional and courteous customer service, enhancing customer satisfaction during the delivery process.● Resolved customer concerns and delivery issues promptly, ensuring a positive delivery experience.● Maintain accurate digital delivery records, including proof of delivery and signatures.● Conduct pre- and post-trip vehicle inspections and report maintenance concerns.● Maintain a clean, organized, and safe vehicle and work environment.● Coordinated high-volume workload effectively, consistently meeting deadlines and performance expectations.● Follow company procedures, safety standards, traffic laws, and applicable DOT guidelines.
• Delivered Amazon packages along assigned routes using handheld delivery device
• Inspected delivery vehicle before shifts and reported maintenance concerns
• Loaded packages securely to protect shipments during transit

● Provide high-quality services while ensuring customers receive a professional and memorable experience.

● Build and maintain long-term customer relationships through personalized service.

● Build brand awareness and develop repeat business through strong customer relationships.

● Manage scheduling, customer communication, marketing, and daily business activities.

● Operate and manage a customer-focused small business while overseeing daily operations.

● Promote services through online, telecommunications, and other marketing strategies.

● Manage multiple responsibilities independently while maintaining productivity and organization.

● Handle challenges and customer concerns professionally and efficiently.

● Demonstrate leadership, initiative, accountability, and entrepreneurial ability

● Built and maintained strong relationships with customers by identifying needs and providing personalized solutions.

● Recommended products and services based on customer needs.

● Assisted customers with account services, financial products, technology, and general account needs.

● Educated customers on products, services, and digital banking technology.

● Resolved customer concerns while providing professional and efficient service.

● Managed multiple customer requests while maintaining accuracy and attention to detail.

● Maintained knowledge of company products, services, policies, and procedures.

● Worked toward branch goals and performance expectations.

• ● Provided friendly and professional service to customers in a fast-paced environment.● Handled customer questions, account inquiries, and service concerns.● Identified customer needs and connected customers with appropriate solutions.● Referred customers to internal business partners for additional products and services.● Utilized company systems to document and track customer referrals.● Maintained accuracy and confidentiality when handling sensitive customer information.● Consistently provided timely solutions while maintaining a positive customer experience.
• Processed customer deposits, withdrawals, and transfers at Fifth Third Bank teller window.
• Balanced cash drawer and verified teller totals against Fifth Third Bank records.
• Identified customer needs and referred banking products at Fifth Third Bank.