Esther Sarai Lopez
Cypress,CA
Summary
Experienced and friendly Dental Assistant with 4 years of proven expertise in both back office clinical support and front office administration. Strong background in patient care, customer service, scheduling, and insurance processing. Also experienced in supervising and managing family-oriented environments, having worked in a fast-paced children’s play center. Committed to professionalism, teamwork, and ensuring exceptional experiences for patients and customers alike. Seeking to contribute these strengths in a receptionist, dental, and customer-facing role.
Overview
4
4
years of professional experience
Work History
Dental Assistant/Front Desk
Chapman Dental
11.2021 - Current
- Assist dentists with procedures like cleanings, exams, and restorative treatment while helping patients feel comfortable and informed.
- Set up treatment rooms and ensure all tools and equipment are clean and ready to go.
- Greet patients, answer phones, book appointments, and handle check-in and check-out.
- Verify insurance, explain benefits, and familiar with billing/payments.
- Keep patient charts organized and confidential, following HIPAA guidelines.
- Help with day-to-day tasks to keep the office running smoothly all around and support the whole team.
- Familiar with different dental terminology regarding different specialties. (General Practitioner, Oral Surgery, and Periodontist)
Supervisor
Little World Indoor Playground
06.2021 - 11.2021
- Worked at the front desk, welcomed families, handled check-ins, waiver forms, and answering questions.
- Delivered exceptional customer service to parents and children.
- Watch over play areas to ensure children's safety and have fun while enforcing safety rules.
- Handled cash and card payments, gave receipts, and balanced the register at the end of shifts.
- Helped organize and run birthday parties and group events.
- Cleaned and sanitized all areas regularly to keep the space safe and presentable.
- Helped train new employees and stepped in as lead during busy times.
Education
High School Diploma -
Magnolia High School
Anaheim, CASkills
- Dental Chairside Assisting
- Front Office Administration & Receptionist Tasks
- Insurance Verification & Billing
- Dental Software (ACE)
- Appointment Scheduling & Call Handling
- Patient Communication & Education
- Working with kids & families
- Managing under busy work environments
- Customer Service
- Infection Control & Safety Protocols
- HIPAA Compliance
- Multitasking & Organizational Efficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant/Front Desk
Chapman Dental
11.2021 - Current
Supervisor
Little World Indoor Playground
06.2021 - 11.2021
High School Diploma -
Magnolia High School
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