Esther Shankland
Zebulon,NC
Summary
Detail-oriented professional with expertise in financial operations and regulatory compliance within the insurance sector. Proven track record in document verification, data accuracy, and risk assessment in the insurance, banking, and educational fields. Capable of navigating complex processing requirements while ensuring high levels of customer service and organizational compliance.
Overview
20
20
years of professional experience
Work History
Teller / Financial Service Specialist
North State Bank
08.2025 - Current
- Engage directly with customers in person and via phone as a primary face of the bank, providing high-touch, exceptional customer support for a wide variety of banking needs.
- Process daily financial transactions accurately while strictly adhering to regulatory protocols and internal audit standards.
- Maintain a comprehensive understanding of banking products and services at the teller line and beyond, proactively staying up to date on changes to effectively guide customers.
- Assist team members with financial reports, wires, stop payments, and other detailed customer communications.
- Complete monthly and quarterly internal audits and branch self-assessments to ensure complete branch compliance.
Registrar
Wake Preparatory Academy
10.2023 - 06.2025
- Coordinated student enrollment, withdrawals, and transfers while maintaining 100% compliance with FERPA regulations and ensuring data accuracy.
- Facilitated enrollment, records, and registration inquiries for parents, students, and staff, providing clear and compassionate support.
- Handled processing of official student records with precision and ensured strict confidentiality throughout the process.
Lead Secretary
Heritage Middle School
03.2022 - 09.2023
- Coordinated day-to-day office operations, supporting school administrators, teaching staff, and parents with troubleshooting and solutions.
- Managed payroll administrative tasks, processing staff timesheets, leave requests, and compensation documentation to ensure accurate and timely payments.
Office Manager & Registrar
Hayden Canyon Charter School
01.2020 - 09.2021
- Served as a founding Leadership Board member, contributing to the successful launch of a premier K-8 charter school.
- Oversaw core office operations, acting as the main liaison for incoming families, generating board meeting agendas, and managing leadership calendars.
Administrative Assistant
Summit Christian Academy
07.2017 - 03.2020
- Facilitated a complete campus relocation, coordinating vendors, moving timelines, staff, and families for a seamless transition.
- Managed student recruitment and enrollment, maintaining digital and physical record systems.
Real Estate Operations Assistant
Keller Williams Realty - Ancel Group
08.2008 - 07.2015
- Organized client files and purchase/sale documentation, ensuring accurate processing and successful closings.
- Managed scheduling and appointment bookings for real estate agents and clients.
Customer Service Representative & Team Lead
Travelers Insurance Company
02.2007 - 07.2010
- Led and mentored a team of customer service representatives to improve team performance, retention, and service quality, establishing a track record of exceptional customer support.
- Conducted staff training sessions and facilitated onboarding for new team members to ensure thorough product knowledge.
Education
Certification - Teaching English as a Foreign Language (TEFL)
01-2021
Associate's Degree - Business Management
University of Phoenix
Skills
- Regulatory compliance
- Exceptional customer service
- CRM management
- Data entry accuracy
- Documentation management
- Microsoft Office Suite
- Google Workspace
- Client management
- Attention to detail
- Risk assessment
- Insurance regulations
- Excellent communication skills
Timeline
Teller / Financial Service Specialist
North State Bank
08.2025 - Current
Registrar
Wake Preparatory Academy
10.2023 - 06.2025
Lead Secretary
Heritage Middle School
03.2022 - 09.2023
Office Manager & Registrar
Hayden Canyon Charter School
01.2020 - 09.2021
Administrative Assistant
Summit Christian Academy
07.2017 - 03.2020
Real Estate Operations Assistant
Keller Williams Realty - Ancel Group
08.2008 - 07.2015
Customer Service Representative & Team Lead
Travelers Insurance Company
02.2007 - 07.2010
Associate's Degree - Business Management
University of Phoenix