Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esther Shonde

Richmond,TX

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

TTEC
11.2020 - 03.2025
  • Delivered exceptional provider service to every provider by leveraging extensive knowledge of benefits and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Answered average of 45 calls, emails and faxed predeterminations and pre authorizations per day, addressing provider inquiries, solving problems and providing accurate information.
  • Able to pull patient benefits and read them to provider starting from copay, individual deductible, family deductible, coinsurance, family out of pocket, individual out of pocket and if either max applies or if there's hard or soft max.
  • 100% on quality assurances, with no findings
  • Organized notes, offered our website and walked them through what information could be found.
  • Transfer provider to correct department
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor of Science - Criminal Justice

Sam Houston State University
Huntsville, TX
05.2023

High School Diploma -

George Bush High School
Richmond, TX
05.2019

Skills

  • Understanding Customer/Provider Needs
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Information Inputting
  • Patient and Empathetic
  • Provider Relations
  • Excellent Attention to Detail
  • Call Volume and Quality Metrics
  • Team-Oriented and Cooperative

Timeline

Customer Service Representative

TTEC
11.2020 - 03.2025

Bachelor of Science - Criminal Justice

Sam Houston State University

High School Diploma -

George Bush High School
Esther Shonde