Esther Smith
Fayetteville,AR
Summary
I am a motivated server with engaging personality and flexible approach. I am also upbeat, friendly and actively anticipates customer needs to facilitate enjoyable dining experiences. I am a dependable employee who successfully provides fast, high-quality customer service to guests in restaurant settings. Finally, I also am professional with how I handle customers and enjoy team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista/Barista Training Coach
GATHER Cafe
2125 Starmount Pkwy Chesapeake Virginia 23321
12.2022 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
House and Pet Sitter
Mrs. Charlie Weaver
Riverfront Dr. Suffolk Virginia 23434
01.2020 - 12.2023
- Dedicated Pet Sitter with advanced knowledge of animal care and client relationship management. Well-versed in stringently following owner instructions for pet medication, dietary needs and daily care
- Gave animals proper attention to promote a secure environment in the owner's absence. Administered parasite preventive, vitamins and supplements and treatments for acute conditions.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Developed rapport with neighbors and community members to foster trust while maintaining the confidentiality of clients'' personal information.
- Enhanced the comfort of pets during their owner''s absence by adapting to each animal''s routine and preferences.
- Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Responded with calm and professionalism in cases of emergencies arising at or near homes.
Server/Food Runner/Restaurant Hostess
Hilton Garden Inn Hotel
100 East Constance Rd, Suffolk Virginia 23434
08.2022 - 12.2022
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Promoted business loyalty by fostering positive customer relationships.
Education
Bachelor of Arts - Strategic Communications And Foreign Language
Regent University Online
1000 Regent University Dr, Virginia Beach VA 2346405.2025
Associate of Arts - Communications And Interdisciplinary Studies
Liberty University Online
1971 University Blvd, Lynchburg Virginia 2451508.2023
Skills
- Food Running
- Order Management
- Safe Food Handling
- Daily Specials Memorization
- Initiative-taking
- Emergency Preparedness
- Pet care expertise
- Medication administration
- Customer Service
Affiliations
- Photography
- Equestrian Riding
- Learning a foreign language
Certification
Received Food Handles Card through Western Tidewater District Virginia Food Handlers Course at State Food Safety Online.
Timeline
Barista/Barista Training Coach
GATHER Cafe
12.2022 - 12.2023
Server/Food Runner/Restaurant Hostess
Hilton Garden Inn Hotel
08.2022 - 12.2022
House and Pet Sitter
Mrs. Charlie Weaver
01.2020 - 12.2023
Bachelor of Arts - Strategic Communications And Foreign Language
Regent University Online
Associate of Arts - Communications And Interdisciplinary Studies
Liberty University Online