Esther Song

Ensured the functioning of all demos in the Manager’s absence.

Responsibilities included but not limited to:

• running of reports
• accurate accounting of purchases and input of receipts
• ensuring each demo cart had all supplies needed for a successful demo
• Maintained great communication and relationships between all departments of Costco
• Ensuring all demos were being performed and employees were following policy and procedures
• Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
• Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
• Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
• Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
• Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Established and maintained filing systems, retrieved data using AS400 and NES and prepared management reports as well as enter in receipts with accuracy

• Demonstrated a variety of goods requested from vendors carried in Costco
• Setup and breakdown own cart used for demos in a timely manner
• Followed policy and protocols to ensure all foods are handled safely and properly according to state and Costco regulations.
• Followed CDS’ SITGA policy to encourage sales while providing members with a pleasant experience
• Provided positive first impressions to welcome existing, new, and potential customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• - Greeted and assisted all customers with their needs ranging from product recommendations, detailed knowledge and explanation of products, assistance with use of products and emotionally supporting them to feel confident with their purchase
• - Keep track of stock and order inventory as needed
• - Manage inventory so no products become stale or out of stock
• - Maintain a clean store at all times creating a pleasing aesthetic
• - Handle some or all above mentioned tasks with multiple clients simultaneously while making each individual feel heard and taken care of
• - Accurately calculated and performed each transaction regardless of type of payment in a timely manner
• - Open and close store (clean, setup and arm security)
• (part time)
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• - Created Quarterly Spreadsheets for upper management on profit/gain
• - Maintained and calculated detailed accounting of all incoming and outgoing funds in regards to foreclosure activity
• - Managed timely submission of all data and trained fellow employees
• - Assisted and directed customers to best course of action dependent on situation and status
• - Was the cornerstone and go to for all departmental data

• - Greeted and seated all customers to one of my 10 tables
• - Accurately enter and relay food order
• - Promptly present food and any other amenities needed preemptively before being asked
• - Tally totals and pull system report from POS
• - Help setup and manage POS system

• - Completed and submitted all grants for funding needed to keep center functioning
• - Kept track of all activities and incoming and outgoing monies affiliated with the Center
• - Managed/created all events and services offered at and through the Center
• - Held private sessions for clients to assist with completion of forms, translation, guidance to resources and any/all other needs and requests
• - Held and taught classes from the Community Center

• - Use sales numbers to generate quarterly reports
• - Collaborate with other team members to retrieve data to help forecast sales numbers
• - Collaborate with Vendors to choose and order merchandising items that would promote new products most effectively
• - Attend conferences and setup promotional booths for our district vendors and customers. Includes but not limited to setup of booth, promotional and informational items, having convincing talk points with visitors to promote the new products and breakdown/cleanup of booth at end of event

• - Managed finances and completed yearly taxes for Director
• - Welcomed, trained and help setup all new district agents into the office
• - Answered and directed all incoming calls
• - Completed all new policies and entered them into the computer system
• - Monitored hundreds of policies and notified agents on upcoming products about to term
• - Collaborated with all departments to rectify any policy issues
• - Assisted customers in person as well as via phone: completed all forms of payment transactions, adjustments to policies, and answering/directional assistance with insurance products