Esther Sosa
Dallas,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
21
21
years of professional experience
Work History
Material Supply Technician
UTSOUTHWESTERN MEDICAL CENTER
Dallas, Texas
08.2021 - Current
- Managed the preparation of medical supplies by hand-picking items and employing the horizontal lift. Ensured timely delivery of supplies and medications to assigned rooms, assisting nursing staff with any inquiries about necessary supplies.
Patient Sitter
Medical City Of Lewisville
Lewisville, Texas
09.2014 - 08.2021
- Ensured that all safety protocols were followed while providing care to patients.
- Provided emotional support to both patients and their families during difficult times.
- Followed strict infection control protocols while providing care.
- Observed behaviors of patients for unusual reactions or changes in mood and attitude.
- Helped patients maintain a safe environment by removing potential hazards from their rooms.
- Provided emotional support to patients who were anxious or distressed.
- Engaged in conversation with confused or disoriented patients to help them stay calm and relaxed.
- Maintained accurate records of patient activities throughout shift.
Head Cashier
Home Depot
Dallas, TX
05.2003 - 07.2012
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Education
Associate of Arts - General Studies
Dallas College
Dallas, TXSkills
- Inventory Counts
- Supply Chain Optimization
- Self Motivation
- Multitasking
- Excellent Communication
- Adaptability
- Team Collaboration
- Attention to Detail
Languages
Spanish
Professional
Timeline
Material Supply Technician
UTSOUTHWESTERN MEDICAL CENTER
08.2021 - Current
Patient Sitter
Medical City Of Lewisville
09.2014 - 08.2021
Head Cashier
Home Depot
05.2003 - 07.2012
Associate of Arts - General Studies
Dallas College
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