Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Esther Steinmetz

Summary

Skilled and efficient professional with extensive experience in administrative work, problem-solving, and planning. Adept at multi-tasking, managing projects, and coordinating care among service providers. Highly competent communicator with keen attention to detail.

Overview

10
10
years of professional experience

Work History

Booking Manager

Pardas Leah Hall
01.2018 - Current
  • Streamlined processes for bookings, planning, and customer interactions.
  • Brought forth positivity and organization to ensure smooth events for clients.
  • Created marketing campaigns to increase visibility of the hall within the community.
  • Managed the daily operations of the hall, including staff scheduling and budgeting.

Care Manager

Jemcare
05.2022 - 04.2024
  • Tasks include ensuring all billing and paperwork is up to date, as well as meeting deadlines and collaborating with colleagues.
  • Monitored risk assessment by using available tools and implementing discharge interventions.
  • Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
  • Provided crisis intervention services to clients when necessary.
  • Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
  • Provided crisis intervention services when needed by utilizing de-escalation techniques.

Energy Sales Executive

Energy Esco
03.2014 - 06.2021
  • Used cold calling and networking to sell products and services.
  • Contacted current and potential clients to promote products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Monitored feedback from customers regarding product quality and suggested improvements accordingly.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Gathered data from surveys conducted among customers in order to determine areas of improvement.

Customer Service

Crafteez
01.2020 - 01.2021
  • Handled all orders, phone calls and emails quickly and efficiently while providing superior customer service to clients.
  • Oversaw customer service operations regarding orders, returns, complaints.
  • Provided customer service and support during events.
  • Provided excellent customer service throughout each installation process.
  • Documented all activities related to customer service requests.

Education

Tomer Devora School
Brooklyn, NY

Bais Yakov High School
Brooklyn, NY

Associate of Arts -

Bachelors Degree in Liberal Arts With A Concentrat

Skills

  • Calendar Management
  • Crisis Management
  • Project Scheduling
  • Customer engagement and support
  • Problem-Solving
  • Schedule Management
  • Telephone Etiquette

References

  • Chumy Kernkraut, HR Manager, 718-744-5561
  • Chaya Neiger, Associate, 347-846-9639
  • Malky Halberstam, Employer, 347-909-2475

Timeline

Care Manager

Jemcare
05.2022 - 04.2024

Customer Service

Crafteez
01.2020 - 01.2021

Booking Manager

Pardas Leah Hall
01.2018 - Current

Energy Sales Executive

Energy Esco
03.2014 - 06.2021

Tomer Devora School

Bais Yakov High School

Associate of Arts -

Bachelors Degree in Liberal Arts With A Concentrat

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Esther Steinmetz