Esther Szabo
Chicago,IL
Summary
Licensed Esthetician & Territory Sales Manager with proven success at Alma Lasers Inc, excelling in consultative selling and pipeline development. Skilled in Salesforce CRM, fostering strong client relationships and drive territory growth. Recognized for mentoring teams to exceed sales goals, and leveraging organized strategies to enhance productivity and customer satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Territory Sales Manager
Alma Lasers Inc.
Chicago, Illinois
01.2024 - Current
- Engaged in cold calling activities to generate leads for potential new customers
- Discovered sales opportunities by showcasing products and services to interested clients
- Identified cold leads, inspired and cultivated relationships until conversion to loyal customers
- Assisted customers with product selection based on their individual needs
- Led, coached and developed employees to achieve sales goals
- Monitored competitors' activities, pricing, and promotions in the region
- Collaborated with marketing teams to develop campaigns that will drive more sales in the territory
- Managed expenses and time to maximize productivity
- Participated in trade shows, conferences, seminars, and other events to promote products or services
- Developed promotional materials to increase awareness of products and services
- Maintained a detailed database of customers including contact information, order history, preferences
Sales Development Representative
Alma Lasers Inc.
Buffalo Grove, Illinois
09.2022 - 01.2024
- Collaborated and supported sales team to build & execute a multi-million dollar sales pipeline
- Developed sales scripts to enhance team performance during calls
- Executed cold calls, social media and other digital strategies to acquire customers
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails
- Set appointments for outside sales team to present solutions to prospective customers
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions
- Conducted discovery with prospects to evaluate pain points.
- Participated in trade shows and industry events to promote company products and services
- Coordinated with cross-functional teams to ensure business/client needs are met
- Developed relationships with existing customers to increase sales opportunities
- Collaborated closely with colleagues from different departments on cross-functional projects
- Tracked metrics against goals using CRM software programs such as Salesforce
- Prepared weekly reports on sales activity for management review
- Attended educational workshops to stay abreast of new developments in the field
Spouting/Machine Operator/Packer
ProAmpac LLC Packaging Solutions
Hanover Park
01.2019 - 09.2022
- Partnered with management and various departments to develop visual aids enhancing safety and increasing production
- Revised numerous Standard Operating Procedures (SOPs) in Microsoft to enhance universal efficiency
- Operated and troubleshot complex machinery
- Trained and mentored new employees to maximize team performance and achieve daily objectives
- Showcased machine run functions to customers while addressing inquiries to build confidence and trust between businesses
- Experienced in integrating documentation with database, improving communication flow between management and operators
- Contributed to two Kaizen events, taking charge of one to optimize department efficiency.
- Evaluated process functionality to eradicate downtime and streamline productivity.
- Carefully maintained GMP/GDP safety standards in all work areas by applying industry’s best practices
- Strategically identified and resolved complex problems affecting operations
- Ensured cleanliness of production equipment
- Collaborated with staff to maximize team performance and achieve daily objectives, thereby enhancing customer satisfaction, optimizing procedures, and boosting bottom-line profitability
- Transitioned from temp worker to permanent employee
Temp Worker
AH Management Group
Rolling Meadows
07.2019 - 02.2020
- Cleaned and sanitized kitchen equipment and packaging areas
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standard
- Assisted with putting orders together and packaged items for customers
- Maintained order of crew members’ work areas
- Cooked and prepared raw and pre-made food items by hand-preparing ingredients
- Accurately measured ingredients required for specific food items to reduce waste
Crew Member
Nic’s Organic Fast Food
Rolling Meadows
01.2019 - 05.2019
- Carefully maintained proper sanitation, health, and safety standards in strict food-regulated environment by applying industry best practices and company requirements
- Accepted Payments and made changes to process transactions
- Suggested additional menu items, beverages, and desserts to increase sales
- Restocked supplies, removed trash, and cleaned areas
- Managed fryers and grills, collaborated on order assembly, and packaged items for customers while ensuring organic quality
- Accurately measured ingredients required for specific food items to reduce waste
Shift Leader, Management
Culver’s
Palatine
02.2017 - 01.2019
- Completed opening, closing, and shift changes in a fast-paced environment
- Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Led a team of 4+ crew workers engaged in delivering assistance to the customer service department on a daily basis
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions
- Provided outstanding customer service to new and long standing customers by attending closely to concerns and developing solutions
- Maintained scheduling
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and boost bottom-line profitability
- Delegated tasks to specific employees based on individual knowledge and strengths
- Worked one-on-one with employees to motivate while delivering constructive criticism
- Taught staff how to handle difficult situations with a calm and professional attitude
Education
Esthetician Certificate of Completion -
Cosmetology and Spa Academy
Schaumburg, IL01-2024
High School Diploma -
Palatine High School
Palatine, IL05-2019
Some College (No Degree) -
William Rainey Harper College
Palatine, ILSkills
- Alma Lasers product knowledge
- Sales training
- Business development
- Territory growth
- Consultative and relationship selling
- Pipeline development
- Industry networking
- Articulate communication skills
- Organized
- Proficient computer skills
- Task management skills
- Mentorship experience
- Skilled at creating organized documents, presentations and procedures
- Salesforce CRM software usage
- Conflict resolution
- Time management
Certification
Licensed Esthetician - Illinois
Languages
Hungarian
Native/ Bilingual
References
References available upon request.
Timeline
Territory Sales Manager
Alma Lasers Inc.
01.2024 - Current
Sales Development Representative
Alma Lasers Inc.
09.2022 - 01.2024
Temp Worker
AH Management Group
07.2019 - 02.2020
Spouting/Machine Operator/Packer
ProAmpac LLC Packaging Solutions
01.2019 - 09.2022
Crew Member
Nic’s Organic Fast Food
01.2019 - 05.2019
Shift Leader, Management
Culver’s
02.2017 - 01.2019
Esthetician Certificate of Completion -
Cosmetology and Spa Academy
High School Diploma -
Palatine High School
Some College (No Degree) -
William Rainey Harper College