Esther Tillman
Charlotte,NC
Summary
Cyber Security graduate with help desk troubleshooting experience. Internship Skilled in assessing, evaluating operational security designs, security analyzer and network administrator assistant. Problem solving Troubleshooting: Help customers troubleshoot issues Alternatives: Offer options to resolve complaints Quick thinking: Respond quickly and effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Analyst Assistant
NSI Industries
Huntersville, NC
09.2024 - Current
- Conducted regular security assessments and vulnerability scans to identify and mitigate risks.
- Implemented and managed security measures such as firewalls, intrusion detection systems, and encryption protocols.
- Responded to security incidents, performed root cause analysis, and developed remediation plans.
- Collaborated with IT and development teams to ensure that security best practices were integrated into all projects.
- Maintained a comprehensive inventory of all IT assets across the organization's network infrastructure.
- Identified potential security risks, vulnerabilities and threats to the organization's systems and networks.
- Provided training sessions on cyber-security topics to end users and IT staff members.
- Monitored security access logs and analyzed system events for suspicious activity.
Video Review Specialist AI Assistant
Velocitor Solutions
Charlotte, NC
01.2024 - 09.2024
- Collaborative with the developers' team.
- Observe and correct AI mistakes.
- Responsible for reporting the video issues.
- Accurately review incoming videos to confirm whether the alert is legitimate or false.
- Identify alert indicators and/or potential safety concerns.
- Meet the minimum number of videos reviewed requirement of at least 1,000 videos per day.
- Conducted regular reviews of customer service policies and procedures.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Handled confidential information with discretion and integrity.
Scrum Master
BK Bank
Kigali, Rwanda
09.2013 - 01.2021
- Facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Coached team members on Agile principles and practices to improve efficiency and collaboration.
- Removed obstacles and impediments to ensure the team could meet sprint goals.
- Collaborated with product owners to prioritize and refine the product backlog.
- Monitored team performance using Agile metrics, and provided feedback for continuity.
- Delivered results using strong understanding of project management methodology and PMO standards.
Education
A.A.S. - Computer Information Science, Cybersecurity
ECPI University
Charlotte, NC12-2024
Skills
- Erro Corrector
- BGP
- OSPF
- DNS
- IP
- LAN
- WAN
- Cisco Firewalls
- Windows 7
- Windows 10
- Windows 11
- Unix
- Linux
- Mac OS
- Android OS
- Jira
- Azure
- Word Press
- Monitoring computer viruses
- Developing security plans
- Visio
- Word
- Excel
- PowerPoint
- Outlook
- Access
- Microsoft Teams
- Microsoft Defender
- Nuspire
- Entra Admin Center
- Proofpoint
- Intune Admin Center
- Network security
Certification
- CompTIA: Network+
- Azure Fundamental
- Scrum Master
Timeline
Security Analyst Assistant
NSI Industries
09.2024 - Current
Video Review Specialist AI Assistant
Velocitor Solutions
01.2024 - 09.2024
Scrum Master
BK Bank
09.2013 - 01.2021
A.A.S. - Computer Information Science, Cybersecurity
ECPI University
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