Esther Tuimavave
Tacoma,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Donation Clerk
Hui O Na Wahine
2107 Ulrich Way
02.2022 - 06.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Cashier/Customer Service Representative
AAFES Exchange
Fort Benning, GA
01.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative/Movie Theater Attendant
National Infantry Museum
1775 Legacy Way , Columbus Ga
07.2016 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Russel County High School
57 Warrior Way06-2016
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Relationship building
- Schedule and calendar management
- Time management
- Multitasking Abilities
Languages
Samoan
Full Professional
English
Full Professional
Timeline
Donation Clerk
Hui O Na Wahine
02.2022 - 06.2024
Cashier/Customer Service Representative
AAFES Exchange
01.2020 - 06.2021
Customer Service Representative/Movie Theater Attendant
National Infantry Museum
07.2016 - 12.2019
High School Diploma -
Russel County High School