Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esther Turner

Rutherfordton,NC

Summary

Organized and efficient Surgery Scheduling Coordinator known for high productivity and completing tasks with precision. Possess specialized skills in patient coordination, medical terminology comprehension, and healthcare software proficiency. Excel in communication, problem-solving, and time management, ensuring smooth operation of surgical schedules and enhanced patient care.

Overview

18
18
years of professional experience

Work History

Surgery Scheduling Coordinator

Emerge Ortho
Asheville, North Carolina
04.2025 - Current
  • Coordinated surgery schedules for multiple surgeons and operating rooms.
  • Managed patient appointments and pre-operative consultations efficiently.
  • Utilized electronic scheduling systems to track and update surgical cases.
  • Collaborated with insurance companies for patient authorization and coverage verification.
  • Maintained accurate records of surgeries, cancellations, and rescheduled procedures.
  • Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
  • Communicated with insurance companies to determine coverage for specific procedures.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.

Medical Student Coordinator

Duke University
Durham, NC
03.2023 - 11.2024
  • Assisted new Anesthesiology students with learning about and engaging in university programs.
  • Prepared and distributed publications related to student clubs, services and activities.
  • Oversaw safe, welcoming and highly multicultural environment open to students.
  • Developed and implemented student engagement activities to enhance learning outcomes.
  • Organized and facilitated student workshops, events, and conferences.
  • Collaborated with faculty advisors to provide academic guidance and support to students.
  • Monitored student progress on a daily basis to ensure successful completion of coursework.
  • Resolved conflicts between students regarding academics or extracurricular issues.
  • Coordinated orientations for incoming students to help them acclimate to college life.
  • Maintained accurate records of student attendance and performance data for reporting purposes.
  • Facilitated communication between faculty members and students regarding course content or expectations.
  • Prepared reports using academic or institutional data and information.
  • Developed curricula and recommended curricula revisions to improve student learning outcomes.
  • Developed or used assessment instruments to monitor student learning results.

Fellowship Coordinator

Duke University
Durham, NC
11.2023 - 10.2024
  • Coordinated and managed all aspects of the fellowship program, including recruitment, selection, orientation and training.
  • Organized and facilitated meetings with fellows, mentors and other stakeholders in order to ensure successful outcomes for the fellowship program.
  • Monitored progress of fellows throughout the duration of their fellowship period.
  • Created reports on activities related to the fellowship program and presented them at regular intervals.
  • Provided guidance, support and mentorship to fellows as they navigated their respective programs.
  • Assisted in developing materials related to the fellowship program such as informational brochures and handbooks.
  • Established relationships with key stakeholders in order to facilitate smooth operations of the fellowship program.
  • Maintained accurate records of all fellows' progress throughout their tenure in the program.
  • Provided feedback on fellow performance through periodic evaluations.
  • Recruited, hired and oriented departmental staff.

Office Administrator

Pediatric Dentist at West Cary
Cary, NC
12.2021 - 03.2023
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed financial documents, contracts, expense reports and invoices.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Automated office operations by managing client correspondence and data communications.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Processed invoices on a timely basis according to established procedures.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Treatment Coordinator

Pediatric Dentist at West Cary
Cary, NC
04.2021 - 11.2021
  • Identified family members, social networks and community systems for inclusion in client treatment plans.
  • Conducted financial consultations with patient and set up payment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Initiated monthly in-office and hospital general anesthesia treatment schedules, increasing access to care previously not available to practice.
  • Handled day-to-day activities for office personnel.
  • Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
  • Processed patient intake information and updated medical records prior to treatment.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Scheduled evaluations and procedures for patients.
  • Established strong work network by building professional relationships with physicians and fellow employees.

Teacher

Rose of Sharon Preschool
Durham, NC
08.2007 - 04.2021
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.

Education

Dental Assistant Certification - Dental Assisting

Sunrise School of Dental Assisting
Raleigh, NC
04.2021

Associates in Early Childhood Education - Education

Alamance Community College
Graham, NC
05.2018

High School Diploma -

Tabernacle of Life Christian School
Durham, NC
06.2006

Skills

  • Idea Development
  • Event Coordination
  • Program Planning
  • Project Management
  • Troubleshooting
  • Surgery scheduling
  • Electronic health records
  • Customer relationship management
  • Data reporting
  • Time management

Timeline

Surgery Scheduling Coordinator

Emerge Ortho
04.2025 - Current

Fellowship Coordinator

Duke University
11.2023 - 10.2024

Medical Student Coordinator

Duke University
03.2023 - 11.2024

Office Administrator

Pediatric Dentist at West Cary
12.2021 - 03.2023

Treatment Coordinator

Pediatric Dentist at West Cary
04.2021 - 11.2021

Teacher

Rose of Sharon Preschool
08.2007 - 04.2021

Dental Assistant Certification - Dental Assisting

Sunrise School of Dental Assisting

Associates in Early Childhood Education - Education

Alamance Community College

High School Diploma -

Tabernacle of Life Christian School

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