Esther Villa
Miami,United States
Summary
Experienced Bartender and Server with extraordinary customer service skills and a motivated attitude. Proficient in most POS systems. Adept at maintaining a clean and organized bar area, and dedicated to providing customers with a warm and welcoming environment. Quick thinking, with the ability to multitask and adapt to unexpected situations. Years of experience working in customer service-related positions. Skilled in coordinating and managing various types of events, from corporate meetings to large conventions. Possess strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback. Known for creative problem-solving skills and ability to work effectively under pressure, contributing to successful event outcomes. Demonstrated success in vendor negotiation and relationship management, leading to cost-effective event solutions and enhanced attendee experiences.
Overview
15
15
years of professional experience
Work History
Club Bartender & Server
Casa Tua Hotel and Restaurant
Miami Beach, Forida
09.2022 - 07.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Assisted in training new servers.
- Checked food before serving it to customers.
Restaurant Bartender
Casa Tua Hotel and Restaurant
Miami Beach, FL
10.2021 - 09.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Events & Marketing Manager
Barceloneta
Miami Beach, Florida
01.2017 - 10.2021
- Analyzed market trends to identify potential opportunities for growth.
- Managed social media accounts and campaigns.
- Performed market analysis to better understand target audiences.
- Planned events such as webinars or seminars to engage customers.
- Drafted press releases announcing new products or services.
- Built relationships with influencers in the industry for increased visibility.
- Developed social media marketing strategies to help brand company and increase sales.
- Prepared and sent proposals to prospective clients.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Produced ideas for promotional events or activities and organized them efficiently.
- Coordinated marketing events for showcasing product and service offerings.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
Bartender
Barceloneta Miami
Miami Beach
09.2015 - 01.2017
- Greeted guests with a friendly and helpful attitude at all times
- Provided guests with drink suggestions and knowledge
- Became well acquainted with countless drink recipes and mixing techniques
- Maintained a clean and orderly bar
- Made food and beverage recommendations that served in enhancing the customers experience
- Carried on friendly conversations with customers and answered any questions or concerns to the best of my ability
- Worked well with other bar and restaurant staff.
Server
Barceloneta Miami
Miami Beach
02.2014 - 09.2015
- Waited on tables, taking food and drinks orders in this high traffic restaurant
- Memorized orders and aimed to provide fast and quality service to all customers
- Made suggestions based on their preferences
- Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability
- Up-sell when appropriate
- Arrange table settings and keep tables clean and tidy at all times
- Delivered checks and collected payments.
Groups&Events Sales Manager
Abama Ritz Carlton
Santa Cruz de Tenerife
03.2009 - 11.2013
- Plan event from start to finish according to requirements, target audience and objectives
- Come up with suggestions to enhance the event's success
- Prepare budgets and ensure adherence
- Source and negotiate with vendors and suppliers
- Coordinate all operations and lead promotional activities for the event
- Supervise all staff (event coordinators, caterers etc.)
- Approve all aspects before the day of the event
- Ensure event is completed smoothly and step up to resolve any problems that might occur
- Analyze the event's success and prepare reports.
Education
Diploma in International Hospitality Management -
The Swiss Hotel Association School Les Roches
Marbella08.2007
Master Degree in Business Administration -
Universidad de Oviedo
Oviedo06.2006
Skills
- Problem Solving Skills
- Multitasking Skills
- Excellent Customer Service Skills
- Advanced Communication Skills
- Strong Memory Skills
- Knowledge of Flavor Combinations
- Bar Terminology
- Motivated Attitude
- Event Marketing
- Team leadership and supervision
- Event products and services promotion
- Events requirements gathering
- Client meetings
Timeline
Club Bartender & Server
Casa Tua Hotel and Restaurant
09.2022 - 07.2024
Restaurant Bartender
Casa Tua Hotel and Restaurant
10.2021 - 09.2022
Events & Marketing Manager
Barceloneta
01.2017 - 10.2021
Bartender
Barceloneta Miami
09.2015 - 01.2017
Server
Barceloneta Miami
02.2014 - 09.2015
Groups&Events Sales Manager
Abama Ritz Carlton
03.2009 - 11.2013
Diploma in International Hospitality Management -
The Swiss Hotel Association School Les Roches
Master Degree in Business Administration -
Universidad de Oviedo
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