ESTHER WAKO
Dayton,MN
Summary
Dedicated and accomplished professional with over 24 years of experience in social services, mental health, and assisted living management. Holds a Master of Arts in Organizational Leadership, a Master of Arts in Sociology, and a Bachelor of Liberal Arts in Social Service and Health. A licensed Assisted Living Director with comprehensive expertise in operations management, regulatory compliance, policy development, staff training, and mentorship. Proven track record of fostering quality care environments, ensuring compliance with state and federal regulations, and driving organizational success.
Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Licensed Assisted Living Director (RN)
Estherra Care LLC
01.2014 - Current
- Founder of Estherra Care Assisted Living facility
- Develop and implement comprehensive policies and procedures aligned with assisted living regulations, focusing on quality care, resident safety, and operational excellence
- Direct all aspects of facility operations, including staffing, resident services, financial management, and strategic planning to achieve organizational goals
- Manage regulatory compliance activities, oversee surveys, and quality assurance
- Recruit, trained, and mentor staff, ensuring competency evaluations, annual training, and specialized dementia care education to enhance service delivery
- Coordinate client services, including medication management, therapy oversight, and treatment planning, ensuring compliance with healthcare standards and best practices
- Advocate for resident rights by implementing comprehensive protection policies, delivering required notices, and promoting quality of life through personalized care plans
- Manage contracts, terminations, and resident relocations, ensuring legal compliance and minimizing disruptions to residents' living conditions
- Develop partnerships with healthcare providers, social service agencies, and community resources to support holistic care and service coordination
Program Manager
Total Care Assisted Living Services
01.2009 - 01.2015
- Directed the development, implementation, and evaluation of programs to ensure compliance with assisted living licensing rules and regulations
- Designed and enforced policies and procedures to optimize service delivery, resident care, and staff performance while maintaining regulatory compliance
- Supervised daily operations, managed budgets, and ensured efficient resource allocation to meet program goals and performance metrics
- Collaborated with interdisciplinary teams to develop individualized service plans, coordinating care with social workers, healthcare providers, and support staff to meet client needs
- Led hiring initiatives, conducted performance evaluations, and implemented training programs to develop high-performing, competent staff
- Managed contracts and ensured timely renewals while maintaining compliance with legal and regulatory requirements
- Developed data collection systems to monitor program activities, analyzed performance data, and implemented process improvements to enhance outcomes
- Fostered a safe, secure environment by implementing risk management strategies and ensuring proper emergency preparedness
Residential Counselor
Mt. Olivet Rolling Acres
01.2002 - 01.2015
- Provided direct care and support services to residents with developmental disabilities and mental health needs in a residential setting
- Assisted residents in achieving personal goals by developing individualized care plans and offering guidance in daily living activities, personal development, and social skills
- Monitored residents’ behavior and progress, ensuring safety, well-being, and adherence to care plans
- Documented daily progress notes and incident reports with accuracy and timeliness using Adaptive Care Software, achieving 100% compliance with reporting standards
- Administered medications and facilitated medical appointments, ensuring proper treatment coordination
- Implemented behavior management strategies and therapeutic interventions to enhance residents' quality of life
- Collaborated with interdisciplinary teams, including social workers, healthcare providers, and family members, to develop comprehensive care strategies
Assistant Professor of Anthropology and Sociology
University of Southern Caribbean
01.1998 - 01.2001
- Designed and delivered engaging curricula for undergraduate courses in Sociology and Anthropology, fostering critical thinking and analytical skills among students
- Developed course materials, syllabi, and assessment tools to ensure comprehensive understanding of sociological theories, cultural anthropology, and social research methods
- Evaluated and monitored student performance through assignments, examinations, and personalized feedback to promote academic growth and excellence
- Provided mentorship and academic guidance to students, supporting their personal and professional development and enhancing overall success rates
- Spearheaded initiatives as the advisor to the International Students Advisory Council, advocating for student needs and organizing programs to enhance cultural engagement
- Collaborated with faculty and administrative staff to align departmental goals with institutional objectives, contributing to academic program development and quality improvements
Education
Master of Arts - Organizational Leadership
St. Catherine University
St. Paul, MNMaster of Arts - Sociology
Tilak University
Bachelor of Liberal Arts - Social Service and Health
Spicer Memorial College
Associate of Science - Nursing (RN)
Rasmussen University
Bloomington, MNSkills
- Assisted Living licensure and regulatory compliance
- Policy development and implementation
- Staff recruitment
- Training
- Mentorship
- Quality improvement
- Performance management
- Resident rights advocacy
- Client service management
- Medication administration
- Therapy coordination
- Contract negotiation
- Relocation management
Certification
- Licensed Assisted Living Director, Minnesota Board of Executives for Long-Term Services and Supports (BELTSS)
- Registered Nurse, Minnesota Board of Nursing
- Certified Food Protection Manager, Minnesota Department of Health
Affiliations
- Member of Care Providers of Minnesota
- Member of National Center for Assisted Living Assisted Living
- AL Small Providers Committee members
- Member of Residential Providers Association on MN
- Member of MN Nurses Association
Personal Information
Title: Assisted Living Director, RN
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Licensed Assisted Living Director (RN)
Estherra Care LLC
01.2014 - Current
Program Manager
Total Care Assisted Living Services
01.2009 - 01.2015
Residential Counselor
Mt. Olivet Rolling Acres
01.2002 - 01.2015
Assistant Professor of Anthropology and Sociology
University of Southern Caribbean
01.1998 - 01.2001
Master of Arts - Sociology
Tilak University
Bachelor of Liberal Arts - Social Service and Health
Spicer Memorial College
Associate of Science - Nursing (RN)
Rasmussen University
Master of Arts - Organizational Leadership
St. Catherine University
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